Now Hiring - Sales Manager in Nashville, TN

Catering & Small Group Sales Manager

Your work here has meaning. You're here to improve the lives of guests, coworkers and our community, it's the driving force behind what we do. We want you to bring your unique self to our team because we know that when people can be themselves at work, they shine.

If you live and breathe Catering & love booking small groups, we need to talk. This Manager has overall responsibility for selling guestrooms and catering only events along with detailing/servicing Catering (event only) functions. You are also responsible for meeting assigned monthly sales goals.

If you've been searching for a work environment that is a bit quirky (but fun!), empowering, fun and has growth potential, Holston House is the place for you!

Responsibilities:

• Effectively communicate with Director of Sales to review opportunities that impact revenue goals.
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s).
• Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
• Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads.
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Arrange site inspections of the hotel for new accounts.
• Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects.
• Respond to all sales inquiries within 24 business hours.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Responsible for negotiating catering sales contracts and the implementation and set up as required.
• Actively and creatively up-sell each catering event to maximize revenue.
• Analyze historical, current and future hotel/market trends and develop strategies to maximize function space occupancy through creative and selective selling.
• Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction.
• In partnership with the General Manager and Food and Beverage Team, create and enhance menus for clients as needed.
• Review all banquet event orders and the daily/weekly reports to ensure accuracy.
• Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations and other services as requested by the client; assures that all requirements are communicated and completed to the client’s specifications.
• Liaison between the Banquet staff and GM to ensure timely communication of client needs.
• Supervise execution of banquet events which may include working on the weekends, evenings or holidays.
• Participate in hotel weekly staff meeting, if applicable.
• Other duties as assigned.
• Work closely with each group’s meeting planner regarding groups menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP request
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary
• Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions and attrition clauses and validate with client via turnover letter
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes
• Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure
• Understanding of AV standards and pricing to generate additional revenue
• Assist in executing the expectations of the client as outlined in the BEO
• Function as the on-site contact to client for all aspects of their events
• Work to continually raise the meeting planner evaluation scores and implement best practices and standards for success

Experience:

• Hospitality management: 1 year (Required)

HRI is an EOE M/F/D/V