Now Hiring - Information Technology Pre-Sales Software Engineer in Cleveland, OH

Pre-Sales Software Engineer

Blue Technologies is proud to be Ohio’s leading office technology provider since 1995. We help over 15,000 clients by providing hardware, software, and service in one easy, customized solution so they can focus on running their business. We put our customers at the center of everything we do and strive to hire a workforce who values customer service just as much as we do.

While hiring the next generation of talent, we are looking for team-oriented people who share in our Core Values, Excellence, Integrity, Adaptation, Ingenuity, Positivity, Teamwork, and Community Service. We look for effective communicators who bring team spirit, enthusiasm, and positivity to work each day.

Duties to Include:

• Work with Sales team, TAMs and PM for new customer solutions and for existing customer solutions
• Participate in pre-sales discovery meetings with Sales Reps
• Present demonstration of proposed solution to key customer stakeholders for validation
• Lead customer pre-sales meetings with Sales Reps, identify technical requirements
• Perform professional services and consulting duties with new/existing customer IT staff for new solution implementation.
• Train/develop/maintain vendor skill set and certifications for the engineer staff
• Upload company policies, procedures customer service culture
• Point of contact for client conflict resolution
• Act as the technical lead for complex customer engagements, applying extensive knowledge of solutions and/or vertical
• Provide technical responses for request for proposals (RFPs)
• Give suggestions on open issues

• Analyze and assess ongoing ticket issues
• Escalate to Vendor when necessary
• Review and approve all Statements of Work for feasibility
• Review estimated hours for Statements of Work

Requirements

• Bachelor’s degree or a combination of education and experience in computer science, information systems, or business administration
• Five years of industry experience, including two or more years in a sales engineering or consulting
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
• Program, Project, and Business Management experience
• Understanding of supply chain procedures
• Attention to detail, plus analytical and problem-solving capabilities
• Positive, service-oriented personality
• Reliable vehicle, car insurance, valid driver’s license
• Extensive experience with PCs, Microsoft operating systems, cloud solutions, software, networking, and desktop peripherals, including Microsoft Office suite
• Ability to develop or modify code for custom demonstrations

Additional technology experience that would be beneficial as our Sales

• Experience with enterprise Content Services Platform solutions (ECM, BPM, etc.) preferred
• Experience with Intelligent Capture (Optical Character Recognition) and Robotic Process Automation products
• Experience with ERP, HRIS, and CRM systems is beneficial
• Exposure to VMware Workstation
• Experience with Microsoft SQL Server and SQL queries
• Exposure to coding in [please apply online] VB Script, or HTML

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to commute/relocate:

• Cleveland, OH 44105: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Pre-Sales Engineers: 1 year (Required)
• ECM: 1 year (Required)

Work Location: In person