Now Hiring - Insurance Sales Support Specialist in Atlanta, GA

Job Title: Sales Support Specialist
Location: US-GA-Atlanta (Sandy Springs)
Position Overview:
Serves on the D2C Inside Sales Team as a point of contact responsible and accountable to the Inside Sales Manager on assigned accounts. This includes excellent and prompt communication, implementation, delivery of products, services, and collaboration on specific, on-going projects.

• Job Responsibilities:*

• Lead List processing for assigned clients with BI for Do Not Call Scrubs
• Regular processing of Do Not Call subscription updates for eleven state and national lists with the BI and Telephony Team
• Assistance with Dialer campaign call traffic monitoring
• Weekly Lead disposition reporting
• Assistance with client QBR reporting as needed.
• Coordinate consumer file maintenance requests (Address/email/phone number updates, Okta Resets) with other departments as required.
• Assist customers with order processing and cancellations as needed.
• Assistance with QA calibration sessions (call reviews)
• Consumer complaint follow-up

• Assist with designated clients/field team phone calls and emails, working with various departments throughout the organization to manage the resolution of client questions, project deliverables and escalations.

• Maintain knowledge base /reference guides for sales team.
• Assist team with new client onboarding.'
• Help to save cancellations.
• Follow up with customer issues
• Other duties as assigned

_ The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities._
Job Requirements:

• 3+ years of direct sales experience required in Call Center/Contact Center, Technical Support and Help Desk Services and other back-office service, with recent exposure within a recognized call center and/or Business Process Outsourcing Services Company and/or similar experience from another source (e.g., Telecommunications, Financial Services, E-Commerce, Energy). Automotive/F&I Experience is a plus.
• Strong consumer/sales development experience with the ability to create a positive client sales experience for the customer.
• Strong interpersonal skills and the ability to articulate ideas clearly in oral and written communication.
• Goal and results driven.
• A proven track record demonstrating good business judgment, and a passion for excellence.
• Good technical skills; proficient with Microsoft Office Suite
• Strong interpersonal skills working with both internal and external customers.
• Ability to effectively communicate and coordinate with all employee levels and work within a participative, fast paced, interactive team environment.
• Strong organizational skills and time management skills
• Automotive industry experience is a plus
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.
Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Job Type: Full-time