Now Hiring - Travel Complex Sales Manager ("Gerente de Ventas Complejas") in Salt Lake City, UT

POSITION PURPOSE
We are currently looking for a dynamic, highly enthusiastic, determined, and well-spoken sales professional to join our Azul Hospitality Group team. As a Complex Sales & Convention Services Manager, you will be responsible for maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction, and meeting and exceeding forecasted and budgeted revenue goals. This includes providing support and guidance to the sales team and fellow banquet personnel to ensure a successful and effective operation. Ensure a positive guest experience, taking ownership of situations and following up on every request. Understanding banquets are cyclical by season and experience high/low demand periods.

ESSENTIAL RESPONSIBILITIES

Manage group and catering accounts to maximize business potential.
Creates a dynamic and positive relationship with customers from sales phase through onsite execution.
Achieve or exceed contracted food & beverage revenue minimums Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented.
Make on-site and field presentations to prospective clients.
Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa faculties, if applicable
Conduct unique site inspections that create a WOW experience for the customer.
Consistently meets or exceeds individual goals and hotel budgets.
Identify opportunities to upsell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa faculties, if applicable
Translate wants and needs into success for the customer and Azul Hospitality Group
Responsible for managing group room block cut off dates or extensions, attrition projections and room block utilization.
Use Revenue Management resources to help make informed decisions and maximize revenue.
Looks for ways to improve processes and enhance sales systems.
Maintain accurate CI/TY information on all bookings, specifically program details, client correspondence, traces and to-do lists.
Apply an in-depth knowledge of property amenities to find opportunities to increase profitability.
Produce and distribute 10-day Events Schedule and BEO Packet, as well as Daily Events Schedule
Preside over weekly 10-day BEO reading and daily 3-day BEO readings.
Respond to all customer inquiries within 24 hours or sooner.
Follow proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management.
Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within the timeframe set by hotel.
Drive strategies to develop long term business relationships and repeat business.
Create customized Wedding Packages, Menus, and proposals, etc.
Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
Provide hotel support to include following up on outstanding responses, calling, faxing, and emailing clients with responses and answering requests.
Report generation as needed.
Partners with Operations in providing a customer experience that exceeds the customers expectations.
Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Execution of Banquets and F&B functions
Supervise and direct the Banquet associates.
Meet with customers to review the Event Order and any changes, issues .and/or problems to ensure delivery of a quality product.
Responsible for the development and maintenance of all policies, procedures, and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost-effective and customer-focused operation.
Lead and coach the team towards achieving exceptional guest service and staff satisfaction results.
Responsible for maintaining high energy, positive attitude, and professional appearance.
Serve as a role model to all staff members, adhering closely to policies and procedures, practicing the highest standards of performance. Set the highest possible example in conduct, temperament, punctuality, and standards of work.
Be an active part of the property team supporting and developing the desired Azul Hospitality Group culture.
Drive product quality and a unique guest experience at every opportunity
Take pride in the overall look and feel of the hotel never walking past something out of place.
Maintain a refreshing attitude focused on positive friendly interactions with guests and staff.
Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
Schedule meetings and business group activities at the hotel.
Be familiar with all company policies and benefits.
All other duties assigned.

SKILLS AND ABILITIES

Originate and carry out sales and catering campaigns.
Create new ways of presenting information that will attract peoples attention.
Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of progress.
Understand how different kinds of people react to words, pictures, and color.
Work with all kinds of people
Plan and organize the work of others.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires excellent communication skills, both verbal and written with guests, department managers and talent.
Must possess basic computer skills.
Thorough knowledge of computer processing systems

PHYSICAL DEMANDS

Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. The temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to eight (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Assist with any guest inquiry.
Enforce hotel safety standards.
Any other duties as assigned by the General Manager.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write, and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.
Extensive knowledge of the hotel, its services, and facilities.
Must have excellent leadership capability and customer relations skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

EXEMPT POSITION
Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all of the compensation to which they are entitled.

EDUCATION
High school or equivalent education required. Bachelors Degree and/or equivalent level of education preferred.

EXPERIENCE
Catering or Conference Services experience in the hospitality industry with SPG/Marriott brands preferred.

LICENSES OR CERTIFICATIONS
Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

GROOMING
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality Group standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE
Regular attendance in conformance with the standards which may be established by Azul Hospitality Group, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality Group rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.