Now Hiring - Manufacturing Technical Support Call Center Representative in Salt Lake City, UT

Job Description

Harvest Right is looking for a few lucky individuals to add to our technical support team. This is an entry level job but we pay well and offer lots of bonus opportunities because you can't put a price on good service and reputation. We are looking for people to help us on our 9:30am to 6pm shift, Monday through Friday. There are earlier shifts that may become available in the future as well, including 7am to 3:30pm and 8am to 4:30pm, Monday through Friday. This job provides a great work life balance, consistent shifts, etc. Holidays are paid days off, and we offer generous PTO as well.

Responsibilities

- Work as a team to help customers get their issues resolved.

- Call and email customers to help them and follow up with them as needed.

- Log notes and keep good customer records.

- Help customers place sales orders.

- Offer good customer service in all interactions.

Qualifications

We are confident that we can train anyone to make a great tech, but our best technicians tend to have the following skills:

The tech support reps must have great communication and customer service skills, excellent follow up skills, great attendance at work, and good organization and time management skills. They will work with customers and ask questions to diagnose any problem the freeze dryer is having and instruct the customer on the steps necessary to get the machine running flawlessly again. It is a very rewarding job that brings a lot of satisfaction to both you and the customer.

Additional Information

Harvest Right is a great place to work!! We have a fun team and there are always bonuses being earned, gift cards given out, lunches being catered, and tech support reps getting promoted and taking on greater roles. Our company is growing fast- which means the opportunities to move up in the company and make a career out of this are endless. Our professional sales and national accounts teams both hire exclusively from within our tech support team. Come get your foot in the door to a great company with plenty of advancement and growth opportunities.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Salt Lake City, UT 84116: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 1 year (Required)

Work Location: In person