Now Hiring - Professional Services Inside Sales Representative in Baltimore, MD

Parker Flavors has an opportunity for you to make a real impact on the continued success and growth of a 125-year-old flavor company based in Baltimore, MD. We believe each employee contributes to the success and growth of our Company and are looking to expand our team to amplify our legacy of great taste.

Position Summary:
This position is primarily responsible for the proactive selling and improvement of lead optimization. This role will focus on implementing Opportunity tracking. The Inside Sales Representative will assist in a variety of cross functional projects providing organizational and administrative support. This role will help drive better accountability and transparency towards sales objectives.

Job Functions:
Account Management

• Understand the entire sales process from lead inquiry to order fulfillment to include our Customer Relationship Management (CRM) system, Salesforce
• Build, secure, and expand relationships with assigned and new accounts (typically C & D level accounts) and to nurture and grow sales. Create and develop new Opportunities from assigned Accounts.
• Make outbound follow-up calls to existing customers via telephone and email.
• Understand and emphasize product and company features and benefits in addition to customer applications and markets, especially when overcoming objections.
• Facilitate quote prices, terms, and orders for all customers.

Lead Management & Sales Team Support

• Handle inbound, unsolicited Leads calls and emails with an initial response.
• Create and develop sales opportunities by researching and identifying potential accounts. Serve as initial point of contact for prospective customers (Leads); screen and prioritize inquiries and coordinate with Sales Team members. When appropriate deliver qualified Opportunities to other team members with calls-to-action, dates, completed profile information, sources, etc.
• Support Sales Team members in preparing for and executing customer visits, presentations, and samples and aid in the collection of Leads and customer information.
• Assist Sales Team members with miscellaneous projects as prioritized and needed.

Maintains Salesforce Database

• Maintain and expand the corporate database by creating and updating Opportunities, Accounts, and Leads in Salesforce for Sales Team, when necessary.
• Create and develop scripts, library, and database within Salesforce for quick response.

Communications & Marketing

• Communicate constructively to management and team members on problems or ideas to assist in defining new policies and procedures in creating a customer-focused and efficient workflow.
• Collaborate with Sales Team to determine strategic sales approaches.
• Create monthly and interim reports out of Salesforce on customers, pipeline, forecasts, opportunities, new product development, and new leads to share with Sales Team.
• Communicate in a style reflective of our brand identity and corporate position.
• Support marketing with information for push emails, website, tradeshows, conference, company events, customer visits, and other items.

General

• Up to 10% travel to assigned customers, tradeshows, table tops, and other events, as needed.
• Assist in the timely progress to address and close corrective actions.
• Maintain compliance with required training for position throughout the year.
• Other duties as assigned to leverage employee’s strengths and meet corporate goals.

Job Requirements:

Education

• Bachelor’s degree (technical or business degree preferred).

Experience:

• Two or more years in sales or customer service in a business-to-business environment.
• Salesforce or other CRM. Salesforce administrative skills a plus.
• MailChimp or other marketing campaign software a plus.
• SQF quality regulations a plus.
• Manufacturing environment is ideal, preferably food or flavor.

Required Skills:

• Excellent customer service skills with prompt responses to customers.
• Excellent internal, verbal and written communication skills to include listening skills.
• Excellent problem solving, time management, negotiation, organizational, and prospecting skills.
• Detail-oriented with ability to follow SOPs/protocols as necessary.
• Basic computer and mathematic skills.
• Ability to read and interpret documents such as customer requests, orders, and market research reports.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization, both orally and in writing.
• Ability to understand, relate to, and apply concepts on a continuous basis.
• Ability to conduct oneself in a professional manner.
• Ability to work from home if necessary.
• Ability to rent a car.

Preferred Skills:

• Knowledge of SQF and food safety regulations.
• Technical aptitude in the flavor industry is a plus.
• Ability to author new documents.

Physical Requirements:

• Ability to lift 30 pounds on an occasional basis
• Ability to sit at a desk and use computer for multiple periods of time. Occasionally required to stand; walk; sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; kneel; crouch; talk or hear; taste or smell.
• Ability to travel in a car and airplane for long periods of time.
• Ability to work in an environment that contains allergens: milk, nuts, sesame, and soy.

Company Overview:

Parker Flavors is a Baltimore, MD-based flavor company. We offer a complete line of flavors for the bakery, beverage, candy, and dairy markets, from almond to watermelon, expertly crafted using the finest ingredients available. Not satisfied with merely offering the highest quality flavors, we have a firm commitment to providing superior quality and unparalleled customer service in all aspects of our business. We offer solutions and support tailored to our customer needs. Our master flavorists custom blend flavors to our customers’ specifications, offering guidance in creating the best flavor for a new product or application. We consider our customers as our partners and are dedicated to their success.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you speak, read, and write in English?
• Are you able to follow COVID-19 precautions?

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)
• Manufacturing: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person