Now Hiring - Manager, Sales and Service in El Paso, TX

Job Title:

Manager, Sales and Service

Reports To:

Director, Sales, Service and Operations

Location:

University of Texas at El Paso (UTEP)

El Paso, TX 79968

Who We Are & What We Are About: Who We Are & What We Are About:

The Aspire Group is an award-winning sports and entertainment marketing firm that is globally recognized for innovative ticket and sponsorship sales, consulting, and research services. Aspire created the outsourced ticket sales niche, revolutionizing the world of sport in particular, intercollegiate athletics. Over the past 14 years, more than 300 collegiate and professional sports properties have trusted Aspire to drive revenue, attendance, and enterprise-value growth through the combination of marketing, strategic consulting, and research services and best-in-industry fan relationship management.

Front Office Sports Back-To-Back Best Employer In Sports Award Winner for 2021 and 2022!

Aspire’s latest award from Front Office Sports recognizes companies in the sport and entertainment industry that are doing the best by their employees and received the highest scores in an anonymous employee survey. Front Office Sports recognized The Aspire Group for a second straight year as a winner of the 2022 Best Employers in Sports award. Aspire’s perennial recognition as a top employer includes these consecutive honors from Front Office Sports and a “Top 10 Best Organizations to Work for in Sports” designation from Forbes.

As industry leaders, we strive to create the best practices of tomorrow within our strategic consulting and research; ticketing, marketing, and revenue enhancement, and sports investment optimization capabilities call “Next-Practices.” The implementation of “Next Practices” and the Raise Your Game Executive Development Program have raised industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at [please apply online] Partnership: The University of Texas at El Paso (UTEP) Department of Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in El Paso, TX. The UTEP Athletics Department has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry. Fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner. The University of Texas at El Paso and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.

Position Overview: UTEP Department of Athletics and The Aspire Group seek a teachable, positive and passionate individual who is committed to being a leader in the UTEP Fan Relationship Management Center (FRMC). This position requires someone who is highly motivated to contribute to the overall ticket sales and service efforts, passionate about staff leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of all employees.

The Manager of Sales and Service is responsible for managing all aspects of ticket sales process and ticket office functions, including, but limited to, day-to-day operations of ticket office, policy and procedure development and implementation, as well as ticketing system administration. The Manager of Sales and Service will be responsible for generating revenue for the UTEP FRMC through all ticketing products for all six (6) ticketed sports (full seasons, mini plans, group sales, premium sales). This position will work closely with the Assistant Manager of Ticket Operations and oversee student and part-time workers.

Essential Duties and Responsibilities:

• Utilizes a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging employees’ differences, and championing an environment where every team member feels valued to:
  • Assist in recruiting and hiring ticket office and event staff with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.
  • Assist in training and supervising ticket office and event staff.
  • Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development.
  • Lead, motivate, develop and retain ticket office and gameday staff.
  • Ensure thorough understanding and adherence to all policies and procedures regarding public relations, operational goals, accounting standards, confidentiality, NCAA rules and regulations concerning ticket sales and distribution, and computer operation.
  • Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate.
• Oversees day-to-day sales operations of the ticket office, ensuring compliance with all policies and procedures.
• Manages all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives.
• Oversee and lead sales team to meet and exceed FRMC’s retention and growth goals.
• Assist and manage with the strategic planning and development of renewal and sales campaigns.
• Assist in planning and executing Season Ticket Member events.
• Work closely with the Director of Sales, Service, and Operations
• Establishes and maintains effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client.
• Collects ticket monies, tracks accounts payable/receivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plans.
• Communicates with the Conference on ticket distributions for the regular season.
• Assists in the development of marketing and promotional activities.
• Evaluates sales/marketing/project-related materials and proposed actions, analyzes challenges or consequences, identifies alternative actions/solutions, and implements recommendations in support of organizational objectives.
• Performs other duties and responsibilities as assigned.

Education, Experience, and Qualifications:

• Minimum of three (3) years of ticket sales experience.
• Bachelor's Degree preferred but not required.
• Experience and working knowledge of ticketing systems (ARCHITCS/Ticketmaster), Salesforce is strongly preferred.
• Computer and Microsoft Office application proficient, with advanced-level Excel skills preferred.
• Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible.
• Demonstrated problem-solving abilities.
• Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to quickly develop positive relationships.
• Ability to work well with others and comfortable taking initiative.
• Proven ability to provide exceptional customer service to internal and external customers.
• Self-motivated and energetic.
• Professional image and demeanor at all times.
• Working knowledge of NCAA rules and regulations.
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
• Available to work a flexible schedule including extended hours, athletics and other special events, evenings, weekends and/or holidays as required.

Compensation: Competitive base salary with the opportunity to earn an annual bonus. Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k.

The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.