Now Hiring - Manufacturing Inside Sales/Customer Service Representative - Salt Lake in Salt Lake City, UT

EXCITING JOB OPPORTUNITY – We have an immediate need for a professional, hard-working Inside Sales / Customer Service Representative with a pleasant, customer-friendly personality. We offer a competitive rate, stable employment and the opportunity for growth. APPLY TODAY!

SUMMARY:

The IS/CSR professional is a highly motivated individual with the ability to multi-task, provide excellent sales support and customer service (on the phone, online and in person) and assists in departments as required. The primary function of the IS/CSR is to interact with current and potential customers following up on existing orders or placing new orders. The IS/CSR accurately takes and processes orders in a timely manner.

The IS/CSR supports the Customer, Branch Offices, Outside Sales and Management. The ideal candidate can perform daily physical labor (warehouse/office environment), has superior interpersonal skills, outstanding attention to detail and ability to follow safety protocols. Excellent verbal and written communication and solid listening skills are necessary. This individual must be personable and maintains a good working relationship with customers, vendors, co-workers (in all branches) and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Includes the following, other duties may be assigned)

• Answer high call volume; take customer phone and web orders, respond to customer requests with accuracy and in a timely manner;
• Follow up and respond to customers, branch and sales inquiries (through project or request completion) including orders, quotes, product inquiries, pricing and samples;
• Provides outstanding customer service (to phone, online and will-call clientele);
• Provides product information as required;
• Schedules product transfers; works with branch offices to ensure product fulfillment;
• Contacts customers for orders;
• Demonstrates excellent written and verbal communication skills;
• Ability to complete basic clerical duties including but not limited to input orders, prepare invoices and process credit cards with accuracy and attention to detail;
• Able to follow procedures related to managing customer information;
• Proficient in Microsoft Office Suite (MS Word, Excel and Outlook). Knowledge of INFOR is a plus (software training for INFOR systems is provided);
• Comfortable completing routine administrative tasks, meeting deadlines, multi-tasking, paperwork and invoice processing, relaying messages, and report generation as required;
• Highly motivated, ability to stay productive throughout the day, and able to provide assistance in other departments as needed; and
• Warehouse tasks may be required as part of the day-to-day routine;
• Other duties as assigned.

ADDITIONAL REQUIREMENTS (may include):

• Ability to perform physical labor including the ability to lift 60 lbs. and/or push 50 lbs. as required;
• Fill in, when needed, as Delivery Driver (Must maintain a clean driving record while employed)

SUCCESSFUL COMPETENCY FACTORS:

Use of the following skills: ability to multi-task, quickly learn and retain product information, detail oriented, punctual, reliable, demonstrated customer service skillset, good judgment, problem solving, sound decision making, strong verbal communication skills and ability to follow directions from managers and work independently or as a team player. Consistently demonstrate professional and interpersonal skills necessary to successfully work with various vendors, customers and staff, and must be dependable with excellent attendance.

COMPENSATION

Hourly rate depends on experience. Benefits available (after 90-day probationary period), including Medical, Dental, Vision, Supplemental Insurances and 401(k).

Work Remotely

• No

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• In-person

COVID-19 considerations:
Candidates are expected to follow all Company policy and CDC guidelines related to COVID-19 to ensure your wellness and the health and safety of our workforce.

Experience:

• Customer Service: 1 year (Preferred)
• Inside sales: 1 year (Preferred)

Work Location: In person