Now Hiring - Manufacturing Inside Sales Representative, Parts in Charlotte, NC

About Us

Pattons, now owned and operated by ELGi North America, began selling custom medical air packages to hospitals in 1980. Deciding to sell and service our own medical gas equipment nationwide, we created Pattons Medical in 2008. We hired some of the best in the medical gas business with extensive backgrounds in sales, marketing, manufacturing, and engineering. Within a short period of time, we were able to create a company and product line that is second to none in the industry. Although the influx of this new talent brought new ideas, products, and direction to the company, our commitment to our employees and our customers remains steadfast.

About the Opportunity

The Inside Sales Representative supports the Pattons Medical sales team, distributors, and customers in the fulfillment of medical gas and vacuum system parts orders.

As Inside Sales Representative for Pattons Medical, you will:

• Respond to customer inquiries regarding medical gas and vacuum system parts orders via phone and e-mail
• Identify and prepare quotations for medical gas and vacuum system parts
• Research and identify alternative sources for aftermarket medical gas and vacuum system parts
• Prepare quotations for freight
• Set up vendors and parts data in the ERP, updating and maintaining data as needed
• Add items and maintain interchange database of cross reference part numbers across manufacturers
• Enter orders into ERP for fulfillment
• Expedite parts orders and arrange drop shipments as needed
• Track parts orders to ensure on-time delivery; provide updates to customers on delivery status as needed
• Process Return Merchandise Authorizations (RMAs)
• Generate and send invoices to customers
• Process customer payments for invoices
• Follow up with customers regarding payment on outstanding invoices on an as needed basis
• Other tasks as needed or assigned

About You

The Inside Sales Representative opportunity with Pattons Medical may be a match for you if you have the following qualifications:

• High School Diploma or equivalent
• 2-5 years' inside sales, customer service, and/or order fulfillment experience
• Proficiency with Microsoft Office Suite and ERP systems
• Strong sense of initiative and customer service
• Team-oriented with excellent interpersonal skills
• Ability to prioritize tasks and manage time effectively
• Effective written and oral communication skills
• Keen attention to detail