Now Hiring - Information Technology Sales Support Specialist in Cincinnati, OH

Cincinnati, OH

Full-Time - Exempt

Hybrid Work Environment

The Sales Support Specialist interacts directly with customers by proactively corresponding with vendors for status and shipment updates to fulfill customer needs and ensure total customer satisfaction.

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• Ability to Multi-task, Prioritize and Manage Time Effectively
• Proven Customer Support Experience
• Excellent Communication Skills
• Must Always Act Ethically and with Integrity and Honesty
• Patience
• Positive Attitude
• Attention to Detail
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Strong Technical Acumen

Government Acquisitions, Inc. (GAI) brings over 30 years of dedication to Federal mission success, and a performance culture to power real innovation. GAI's team members work side by side with government IT executives and OEM partners to solve complex business problems such as AI/ML, RPA, Cyber Security, Big Data, Data Center & Cloud.

Government Acquisitions Inc. is an Affirmative Action and equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. GAI is committed to a harassment-free and discrimination-free workplace.