Now Hiring - Professional Services Account Manager in Franklin, TN

Job Summary

Must have 5 years of Account Management and Customer Service. The following description outlines the responsibilities for the position as Account Manager. Account Manager develops and maintains relationships with new and existing clients and provides them with products and services that ensure client satisfaction.

Primary Responsibilities
Conduct business with a commitment to excellence in both work and all communication.
Develops consultative relationships with new and existing clients.
Conducts reviews on accounts on regular basis to evaluate clients’ needs to match with appropriate products and/or services.
Working with Vendors in negotiations for services for clients
Working with Clients; managing the account for any service issues and contract issues.

Responsible for creating Monthly Reports, as needed by customer.
Business acumen to manage a contract sales funnel by forecast and goals set by company
Contract specialist:understands contract language and manages contracts and service accordingly
Account reconciliation lead, communicates timely and accurate information
Ability to work and collaborate with team members internally to mange clients services and billing needs
Manages day-to-day client communications and relationships.
Resolves customer concerns.
Performs other duties as assigned or requested.
Communicating with vendor for incorrect contract charges and service fees.
Execute contracts by Change of ownerships
Rectify self-inflicted internal client issues
Internal rate discrepancy (annual increase, service level change)
Data clean-up (updates of all contact data; Hauler and Client)
Competencies

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
Oral Communication – Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Participates in meetings.
Written Communication – Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents numerical data effectively; Able to read and interpret written information.
Interpersonal Skills – Listens to others attentively; Remains open to others’ ideas and tries new things; Maintains confidentiality; Maintains relationships with others.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
Problem Solving – Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
Proficient in the use of a personal computer and corresponding programs.
Ability to create reports and reconciliations in excel.
Ability to create power point and data presentations for clients

Job Type: Full-time

Pay: $58,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
To keep our essential teams safe, we have a small number of team members working in office while others are at home, and each at work member has its own office and ability to stay safely working in office,.

Experience:

• Account management: 4 years (Preferred)
• Customer support: 3 years (Preferred)
• Contract management: 1 year (Preferred)
• Business development: 2 years (Preferred)

Work Location: In person