Now Hiring - Information Technology Client Success Associate-(Hybrid) in Cincinnati, OH

Client Success Associate – Hybrid (Cincinnati)

Compensation: $19.23 - $26.44/hour or $40,442-$55,000 annually

Summary

Intrust IT is searching for eager, empathetic, and purpose-driven Client Success Associate to join our growing team. For us, this role is a vital part of our operations, and the Client Success team. This role is accountable for triaging new client request tickets for the Client Success Team including prioritizing and resolving as appropriate or otherwise assigning and routing tickets. Come join a company voted one of the best places to work in Cincinnati and enjoy a culture of transparency, engagement, and ownership. Our culture has been established with intent and purpose and it shows - our total compensation package is a strong reflection of that.

Intrust is an ESOP (Employee Stock Ownership Plan), which has strongly contributed to our culture alongside our open financials. This open financial concept is supported by the Great Game of Business (GGOB) by Jack Stack. We want our employees to welcome an ownership mindset, and our programs are structured for the long-term affect. Some additional items we offer as a result include certification reimbursement, tuition reimbursement up to $2,000, quarterly company bonus programs (2), cell/internet reimbursement up to $200/month, health & wellness reimbursement $225/year, 5% 401k match, PTO that supports work/life balance, and more.

Intrust IT is the landing place for those seeking to hone their passion for technology into a career, not the jumping-off point.

You should apply if the following statements are true:

• Minimum 2 years of experience in the MSP industry in technical service delivery or account management role(s)

• A positive, supportive orientation toward staff and clients.

• A people person with excellent communications and interpersonal skills.

• The ability to balancing the needs of the customer with the Company and our staff.

• A drive to embrace collaboration with others and ability to shift gears at a moment's notice.

• A passion for the quality of your work that demonstrates an ownership mindset.

• Consistent demonstration of the value of learning by welcoming training, coaching, and feedback.

• Ability to effectively self-manage multiple projects or tasks simultaneously.

What you are responsible for:

• Ensuring that all tickets/requests on the Client Success Board are prioritized and assigned to the appropriate resource for ultimate resolution

• Resolving tickets/requests of the Client Success Team as possible based on researching the issue, experience, skill, and understanding of INTRUST services

• Engaging ticket/request requesters and assignees with helpful communications to include all necessary details or provide status or otherwise facilitate progress toward resolution

• Help ensure that all requirements or policies dealing with tickets/request details on the Client Success Board are fulfilled (fields appropriately completed, etc.)

• Assist with administration of Client Success Team data, tools, and processes

• Provide administrative assistance to the Team by documenting meetings, new policies or processes; helping to ensure information is stored in the proper format and/or location

• Research specific client issues and generate regular or ad hoc reports on account performance/trends or other data in support of Team responsibilities

• Create quotes for simple solutions/equipment as requested by clients or the Client Success Team

• Execute the purchase of equipment for accepted resale or internal quotes/proposals

• Assist in management of licensing or inventory for resale activity

• Develop and maintain current expertise on all Client Success-relevant tools and processes

Besides money & benefits, what's in it for you?

We are an employee-owned company. Because our financials are completely open you will know that the company is healthy, and your job is secure. You will understand how your contributions make us better and improve our results. The better the company does, the better you will do because you will share in the profits every quarter.

Our transparent management structure allows you to know who's responsible for what and most importantly your responsibilities. You will enjoy daily feedback from your colleagues and from clients on the excellent job you are doing. You will feel appreciated and be building a company you can take pride in AND have ownership in.

You will also find that going to work every day can be fun and something to look forward to! This might all sound impossible, but we guarantee that this is all true. In fact, if we hire you and you decide in the first 30 days that anything you are told about the job is false and this isn't the place for you, we will pay you $2,500 to quit. That's right: $2,500 to just walk out the door. So, if this sounds like the place you want to work, don't wait any longer. Apply today!

Position: Client Success Associate

Type: Full-time

Location: 9850 Redhill Drive, Cincinnati, OH 45242

Compensation: $19.23 - $26.44/hour

Benefits: PTO, Health, Dental & Vision Insurance, 401K, Bonus Plan, Profit Sharing, Employee Stock Ownership Plan

Posted 11/9/2022