Now Hiring - Insurance Customer Service Representative, Personal Lines in Boston, MA

This Customer Service Representative will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions.

Essential Functions and Responsibilities

• Research customer and agent inquiries and elevate issues to Supervisor as needed.
• Accurately enter and update policy information in a timely fashion in accordance with established procedured and handle phone inquiries.
• Manage time efficiently and handle multiple tasks in a fast-paced work environment.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

Qualifications and Education

• Above average interpersonal, listening, communication and organizational skills.
• Good analytical and decision making skills.
• High energy and motivation to follow up and take ownership.
• College degree

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