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Now Hiring - Insurance Account Specialist in Williamsville, NY

Insurance Account Specialist in Williamsville, NY

Independent Health Association Inc.
Base Salary Yes (amount not posted)
Total Comp: NA
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Qualifications Years In Sales
Industry: Insurance
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Insurance Carriers
To Whom Insurance
Location: Williamsville, NY
4
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We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion.
Overview
Serves as employer group and third party contact for issues including but not limited to; claims questions, eligibility issues, benefit clarification and billing questions. Services as primary account representative for a select group of accounts, maintaining existing relationships with key decision makers(s) and brokers to facilitate member retention and growth. Responsible for leading implementation process new or renewal for assigned accounts. Provides employer centric servicing by collaboratively working with all internal departments resulting in employer satisfaction. Works directly with Account Managers and employers to plan and internally administer account activities. Understands, interprets and communicates policy and procedures appropriately with internal and external contacts. The Account Specialist recognizes and appropriately triages sales/product placement issues or opportunities and billing and receivable issues.
Qualifications
  • High School Diploma or GED required. Associate’s degree preferred.
  • Three (3) years of experience in account/member servicing, healthcare operations, and/or sales operations required; self-funded health care experience preferred.
  • Demonstrated ability to make decisions consistently that effectively balances the administration of policy with rational, logical customer centric servicing.
  • Demonstrated ability to understand and articulate complex systems, process and/or concepts and influence outcomes through clear and effective communication and collaboration.
  • Excellent verbal, written and interpersonal communication skills required.
  • Proficient in desktop tools including Word, Excel and PowerPoint. Salesforce.com experience preferred.
  • Capacity to understand and manage regulatory requirements and professionally participate in external audits and client meetings.
  • Ability to work over time, flexible hours, weekends and holidays is required and a condition of employment.
  • Local travel required. Any IH employee who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.
  • Proven examples of displaying the Independent Health values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Essential Accountabilities
  • Account Service and Administration
    • Appropriately respond to employer and member phone calls, e-mails, faxes and other inquiries about group account and membership operations policies and procedures.
    • Proactively discuss, plan and then internally administer open enrollment, new plan, new account or other significant activities with employer.
    • Administer or oversee electronic enrollment implementations and on-going administration of these processes.
    • Interact with 3rd party administrators in the management of membership data including on-line or e-mail acknowledgements.
    • Be accountable for and follow through to resolution any issue that cannot be immediately addressed.
    • Tailor servicing and administrative approach and involvement to each employer’s requirements.
    • Initiate, monitor and verify membership materials production.
    • Understand, interpret and communicate policy and procedures in a helpful service oriented manner.
    • Provide educational assistance to employers where necessary to manage group account and membership operations within policies resulting in member centric outcomes.
    • Recognize and appropriately triage sales/product placement issues or opportunities and billing and receivable issues.
  • Production Processing
    • Verify eligibility of new member enrollments and recognize and report potential instances of fraud or abuse.
    • Assist in systems testing and data verifications.
  • Systems Technology
    • Maintain a level of technical, strategic, regulatory and operational expertise required to effectively manage and perform assigned duties.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
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for additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via their Career Worklet.
Independent Health Association Inc.
Company Size
1001 to 5000 Employees
Founded
1980
They Sell
Insurance Carriers
To Whom
Insurance
Website
https://www.independenthealth.com/
Revenue
Unknown / Non-Applicable

Independent Health Association Inc. is currently hiring for 1 sales position
Independent Health Association Inc. has openings in: NY
The average salary at Independent Health Association Inc. is:

1 Yes (amount not posted)

Independent Health Association Inc.
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Independent Health Association Inc.

Independent Health Association Inc. is currently hiring for 1 sales position
Independent Health Association Inc. has openings in: NY
The average salary at Independent Health Association Inc. is:

1 Yes (amount not posted)