Now Hiring - Catering Call Center (CSR) in Vestavia Hills, AL

• Base Pay of $15 - $18
• Option to access pay DAILY!
• FREE Delicious Meals!
• No late nights, no early mornings!
• Flexible Schedule!

Mission:

A Call Center Customer Service Representative is responsible for providing each guest with excellent customer service by determining customer needs, answering inquiries, and presenting a variety of options or solutions for guest’s catering needs. Their main objective is fulfilling catering orders and maintaining a customer database.

Responsibilities:

• Enhance brand reputation by providing courteous and professional customer service
• Efficiently handle a high volume of incoming calls utilizing a multi-line phone system
• Extensive menu knowledge including ingredients, packaging, and pricing
• Make recommendations and use suggestive selling, with the goal of successfully fulfilling the customer’s catering order
• Enter orders into applicable software and export orders to corresponding location
• Manage catering delivery schedule based on location proximity
• Maximize store delivery schedules for efficiency and profitability
• Sell additional services by recognizing opportunities to upsell accounts by explaining and promoting new products
• Maintain customer database by entering and updating customer information and scheduling catering events
• Communicate directly with Taziki’s locations on upcoming orders, order issues and problem solving and resolution to issues
• Follow up with each customer regarding their catering experience
• Adhere to all company policies and procedures as established in the employee handbook

Work conditions/Hours/Travel: A flexible work schedule is necessary. Typical schedule averages 25-35 hours per week, Monday - Friday. Shifts may vary to include mornings, and/or evenings. No travel will be necessary.

Competencies:

Knowledge, Skills and Abilities -

• Maintain a courteous, professional phone demeanor
• Ability to develop a quick rapport with guests
• Strong organizational skills, multi-tasking and time management skills
• Must be focused and detail-oriented
• Perform basic computer applications, functions, and data entry
• Willingness to work in a group atmosphere
• Ability to thrive independently
• Strong customer service and excellent listening skills
• Very articulate, excellent written and verbal communication
• Strong sales skills
• Ability to utilize and manage multi-line phone system
• Exercise good judgment when dealing with customer situations, complaints and initiate corrective action

Qualifications -

• At least 18 years of age
• Must be reliable and punctual for each scheduled shift
• At least 1-year experience in a call center setting or equivalent experience required
• High School Diploma or equivalent
• Sales background preferred
• Must be available to work a flexible schedule
• Display an energetic, friendly personality
• Highest level of professionalism

Physical/Mental Requirements:

This position requires sitting for an extended amount of time, with the ability to manage a high volume of incoming calls. Position requires focus and attention to detail while taking catering orders utilizing the database system.

Taziki’s is an Equal Opportunity Employer

About Taziki's Cafe

Taziki's Café is a fast-casual restaurant brand with more than 90 locations in 17 states. Our menu is Mediterranean-inspired with a Southern flair, and our mission is to create an environment that combines extraordinary food with meaningful human connection. Corporate headquarters are located in Birmingham, AL and Nashville, TN.

Pay: $15 - $18 / hour

Benefits:

• Flexible schedule
• Referral program
• Employee discount
• Paid training

Job types: Full-time

Schedule:

• Monday to Friday
• Day shift

Education: No education required

Work location: This is a remote position