Now Hiring - Manufacturing Inside Sales / Customer Support Specialist in Chandler, AZ

Inside Sales / Customer Support Specialist – Level I

Full Job Description

The Zippertubing Company is a leader in cable bundling, wire harness, and component protection systems. We provide solutions to some of the industry’s most complex and challenging problems in the Aerospace, Medical, Space, Automotive, and Defense industries.

We are looking for a highly motivated Inside Sales / Customer Support Specialist – Level I to join our Sales Team.

This position will have responsibility for supporting monthly, quarterly and annual sales while exhibiting behavior consistent with the sales and service philosophy, which is to provide great products and excellent customer service. This role will report to the Senior Sales Manager and work closely with engineering, accounting and production personnel on a daily basis.

Key Responsibilities:

• Excellent customer service
• Quotation and order processing
• CRM data entry and maintenance
• Company ambassador for both external and internal customers

Position-Related Responsibilities:

• Outbound and inbound customer management. Correspond with customers via email, phone, fax, Website Live Chat or face to face in a timely manner. Ensure solution complies with customer specification.
• Responsible for answering incoming phone calls to company and responding to front door when visitors arrive.
• Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) prior to build and invoicing.
• Manage orders that are ‘on hold’ for PO revisions, payment, etc.
• Process Government solicitations as necessary
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality and Engineering departments.
• Manage cancellations or changes in sales order and communicate the changes with the related departments within a timely manner.
• Maintain accurate records of interactions with the customers in an orderly manner.
• RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty.
• CRM Queue Management
• Payment processing for orders and samples
• All additional functions related to position as determined by your manager.

Knowledge, skills and abilities:

• Degree desired, but not required. Comparable work experience in lieu of degree.
• A minimum of two years’ experience in a customer-facing position.
• A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude.
• Strong computer and documentation skills.
• Good internal and external communication skills.
• Embrace a TEAM environment.
• Desire to learn and advance.

Benefits:

• 80 hours of vacation per year
• 48 hours of sick time per year
• Medical
• Dental
• Vision
• Flex Spend (Allegiance)
• 401K w/match
• Life / AD&D insurance

Schedule:

• Full Time
• 4-9's Monday -Thursday with 4 hours on Friday
• Day shift
• Monday to Thursday (6:00 am – 3:30 pm), and (6:00 am - 10:00 am) on Friday’s, off Saturday’s & Sunday’s

Compensation:

• $41,600 - $50,000 per year based on experience

Environment / Physical Demands:

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

Zippertubing® is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Zippertubing® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Zippertubing® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zippertubing® will not tolerate discrimination or harassment based on any of these characteristics. Zippertubing® encourages applicants of all ages.

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For more information about Zippertubing, please visit our website: [please apply online]

• Zippertubing® uses E-Verify.

• Criminal background check (Preferred)

• English (Preferred)

• US work authorization

• Job Type: Full Time