Now Hiring - Professional Services Account Manager III in Brentwood, TN

FLEETCOR is currently looking to hire an Account Manager III within our Corpay division. This position is located in Brentwood, TN. In this role, you will assist with all aspects of client relationships to ensure satisfaction and effective use of products and services. Associates may be assigned to a pool of customers, a specific customer base or functional area for support, retention and/or portfolio growth. Work directly with clients to provide day to day account support, problem resolution, research, and analysis. Respond to inbound emails, fax, chat and phone calls. You will report directly to the Expense Management Manager.
How We Work
As an Account Manager III you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment + remote access
• Monthly home internet stipend

Role Responsibilities
The responsibilities of the role will include:

• Develops and executes a client service delivery strategy for assigned clients around needs, contract specifications and cost components
• Completes the processing of customer requests with minimal assistance and maximum efficiency
• Supports activities may include account maintenance, order processing, user security, report generation, reconciliation, funding, and billing
• Conducts regularly scheduled calls, presentations and/or on-site client visits to review business performance including training and education
• Mastered complex back office processing, is effective at pro-actively seeking customer impacting information and data, can interpret, act and update data effectively and demonstrates exceptional multi-tasking skills
• Ability to identify and handle work with minimal supervision. Is able to effectively mentor others on standard processes and best practices
• Primary escalation for contact center customer issues and processes. Acts as an internal resource for associate questions, caller escalations, and is a backup for other departments
• Travel up to 30% could be required

Qualifications & Skills

• Minimum High School diploma or equivalent is required.
• Associate or Bachelor’s degree is preferred
• 4+ year of FLEETCOR experience
• Knowledge of internal systems, process and procedures is a plus
• Excellent level of personal organization
• Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills
• Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
• In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients
• Proficient phone and computer skills
• Ability to answer and manage incoming and outbound and work with the other internal departments

Benefits & Perks

• • Medical, Dental & Vision benefits available the 1st month after hire
• • Automatic enrollment into our 401k plan (subject to eligibility requirements)
• • Virtual fitness classes offered company-wide
• • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• • Philanthropic support with both local and national organizations
• • Fun culture with company-wide contests and prizes

Our Company & Purpose
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting [please apply online] or following FLEETCOR on LinkedIn.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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Account Manager III
What We Need
FLEETCOR is currently looking to hire an Account Manager III within our Corpay division. This position is located in Brentwood, TN. In this role, you will assist with all aspects of client relationships to ensure satisfaction and effective use of products and services. Associates may be assigned to a pool of customers, a specific customer base or functional area for support, retention and/or portfolio growth. Work directly with clients to provide day to day account support, problem resolution, research, and analysis. Respond to inbound emails, fax, chat and phone calls. You will report directly to the Expense Management Manager.
How We Work
As an Account Manager III you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment + remote access
• Monthly home internet stipend

Role Responsibilities
The responsibilities of the role will include:

• Develops and executes a client service delivery strategy for assigned clients around needs, contract specifications and cost components
• Completes the processing of customer requests with minimal assistance and maximum efficiency
• Supports activities may include account maintenance, order processing, user security, report generation, reconciliation, funding, and billing
• Conducts regularly scheduled calls, presentations and/or on-site client visits to review business performance including training and education
• Mastered complex back office processing, is effective at pro-actively seeking customer impacting information and data, can interpret, act and update data effectively and demonstrates exceptional multi-tasking skills
• Ability to identify and handle work with minimal supervision. Is able to effectively mentor others on standard processes and best practices
• Primary escalation for contact center customer issues and processes. Acts as an internal resource for associate questions, caller escalations, and is a backup for other departments
• Travel up to 30% could be required

Qualifications & Skills

• Minimum High School diploma or equivalent is required.
• Associate or Bachelor’s degree is preferred
• 4+ year of FLEETCOR experience
• Knowledge of internal systems, process and procedures is a plus
• Excellent level of personal organization
• Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills
• Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
• In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients
• Proficient phone and computer skills
• Ability to answer and manage incoming and outbound and work with the other internal departments

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.
• Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting [please apply online] or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

Job Type: Full-time