Now Hiring - Professional Services Director of Account Management in Brentwood, TN

Director of Account Management

We are looking for an experienced Director of Account Management to join our fast-growing team. The Director of Account Management will be responsible for overall profitability for the correctional line of business. In addition, this role will have responsibility for building a rapport with customers and executing new sales relationships while expanding revenue. The Director will be responsible for leading the strategic direction of his/her accounts and interacting with operations to drive usage of our program. S/he will have responsibilities of contract expansion, renewals, and account management activities; strategic planning, and ensure, reporting, implementation and service delivery are meeting and exceeding client expectations. The Director will work in collaboration with internal Operations, Finance, Product and Marketing teams. S/he will be responsible for creating and maintaining senior and executive relationships with our clients, and ensure executive relationships are cultivated for new sales opportunities.

Client Responsibilities:

• Nurture and develop overall business relationships with current clients.
• Establish and improve positive strategic relationships with key client contacts.
• Elevate and broaden client relationships with customers.
• Assist in increasing utilization in correctional facilities across the United States.
• Research and understand dynamics in customer’s market and regulatory environment such as with State and Federal Department of Corrections.
• Identifies opportunities and proposes solutions in internal processes and systems that directly impact customer service and retention.
• Effectively provides oversight and management of service deliverables. Quickly resolve escalated issues.
• Maintain Quarterly Business Review meetings with our clients by effectively preparing and delivering in a professional manner.

Sales Responsibilities:

• Develop sale opportunities by researching and identifying potential accounts, soliciting new clients, building rapport, and providing virtual and in-person presentations
• Pursue new sales opportunities using consultative selling practices to uncover issues related to the customers’ needs and proactively identify how our product solves customer issues.
• Maintain knowledge of competitor's sales activities and general competitive intelligence.
• Tailors sales strategy to the need and audience, based on in-depth knowledge of customer.
• Manage entire sales cycle from prospecting, acquiring new customers, and onboarding them to our program.
• Appropriate and timely follow up. Updates Salesforce with current sales status.
• Projects a credible professional image with polish and poise. Demonstrates subject matter expertise. Handles questions well in highly visible challenging situations
• Participate in exhibitions or conferences
• Manage, track, and report client and sales activities.

Requirements:

• Bachelor’s degree in business, health administration, or related discipline preferred.
• Experience in the corrections industry and with healthcare companies providing care to correctional facilities
• 10+ years' experience working as an account executive. This experience will be predominately in account management, prior sales experience a plus.
• Business acumen and work experience within federal, state, and local governments, as that work relates to correctional facility
• Ability to build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs.
• Skillful negotiator with experience in conflict resolution.
• Strong analytic and quantitative skills.
• Ability to build, grow, validate, and maintain a pipeline of personally identified and qualified opportunities
• Demonstrated leadership ability with strong customer facing skills.
• Ability to travel as business needs required (up to 50%).
• Exceptional written and verbal communication skills and effective presentation skills are required.
• Ability to assess, adapt, and deliver results in changing environments
• High energy, charismatic, and innovative leader who operates with a daily sense of urgency
• Ability to learn new tools and develop processes to support business needs
• Computer skills including proficiency using MS-Word, Excel, PowerPoint and Outlook.

About Esperta Health

Esperta Health believes everyone should have access to expert wound care. We deliver deep, concentrated wound care expertise from specialized physicians and nurses, informed by data. Our Responsive Care Plans are developed from evidence-based wound care guidelines, utilizing mobile and virtual technology to make care easy and accessible for patients and providers wherever they are. Learn more at [please apply online] Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• Travel
• Up to 50% travel

Experience:

• Corrections Industry: 2 years (Preferred)

Work Location: Hybrid remote in Brentwood, TN 37027