Now Hiring - Insurance Director, Small Group Sales & Sales Operations - 002163 in Buffalo, NY

Summary:

The Director of Small Group Sales and Sales Operations will be responsible for the sale and retention of the small group book of business and the operation and management of the performance of the regional Sales Operations team. The Director will develop support strategies for acquisition and retention of business; keep abreast of market conditions and make recommendations to address market needs.

Responsible for recruiting, hiring and developing Small Group Sales and Sales Support staff to meet regional and Health Plan goals. Responsibilities include the development of Sales and Account Services staff to ensure effective support of sales staff as well as providing quality service to employer groups, brokers and subscribers.

Essential Responsibilities/Accountabilities:

• Responsible for the operation and performance of the regional small business and sales support staff. This includes recruitment, evaluation, and training of staff.
• Responsible for the achievement of sales goals and targets for medical and ancillary product lines.
• Oversees account staff for small group book of business.
• Coaches and trains employees to maximize performance.
• Creates market specific sales and retention forecasts for medical lines of business
• Responsible for supporting retention and growth goals set at the regional and corporate level. Motivates, counsels, and develops staff to achieve established goals.
• Maintains awareness of competitors and new products in the small group marketplace and recommends strategic response including product development initiatives.
• Represents Sales Operations at various meetings, on task forces, and during strategic planning meetings.
• Interacts with Management personnel within divisions to implement operational changes and resolve outstanding issues.
• Actively involved in the continuous improvement of the open enrollment process and implementing operational policies.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.
• Conducts periodic staff meetings to include timely distribution and education related to departmental and Ethics/Compliance information.
• Regular and reliable attendance is expected and required.
• Performs other duties and functions as assigned by management.

Minimum Qualifications:

• Bachelor’s degree in Marketing, Business or related discipline required. In lieu of degree, a minimum of ten years of Sales and client experience, three of which must be in management.
• A minimum of five years professional sales experience; three years in a management capacity.
• In depth knowledge of sales management and operation practices. Strong communication, analytical, problem solving, public speaking, interpersonal and leadership skills are essential.
• Valid NYS Accident and Health License within six months of employment required. Employees without a license are not eligible for any sales incentive awards or contests. Any sales made while not licensed are not eligible for incentive compensation.
• An extensive knowledge of health care delivery, healthcare financing, the principles of insurance and the health insurance marketplace is required.
• Must have experience and broad understanding of various functional units within an organization. Must have ability to resolve issues with other department leaders.
• Must have proven experience recruiting, hiring and developing staff to meet established objectives.

Physical Requirements:

• Must be able to sit, stand and walk frequently throughout the work day
• Must be able to travel independently throughout the health plan regions

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The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer