Now Hiring - Customer Serivce Representative in Hillsboro, OR

What You Will Do:

As an Customer Service/Sales Representative, the primary function will be working with Account Managers, project managers and engineers to facilitate customer orders. You will work with account managers and external/internal customers to ensure a smooth process from enquiries, quotes, orders, shipping, delivery, and follow-up. You will demonstrate excellent customer service and professionalism to both internal and external customers.

Job Function:

• Communicates with customers, makes outbound calls to potential customers, receives incoming calls, and follows up on leads
• Understands customers' needs and identifies sales opportunities
• Answers potential customers' questions and sends additional information as necessary
• Keeps up with product and service information and updates
• Explains features of products and services
• Stays informed about competing products and services
• Qualifies leads from digital campaigns, conferences, references, tradeshows, and the like
• Upsells products and services
• Works with managers to determine pricing structures for quotes
• Works with production and warehouse as necessary
• Enters orders into database management system

What You Need to Have:

• A reputation for taking initiative, setting goals, and getting things done
• The ability to efficiently manage and organize several projects at one time
• Exceptional verbal and written communication skills in person, on the phone or via written correspondence
• Self-motivated, self-directed, and a team player spirit
• Ethical conduct

Education and Experience:

• High school diploma or equivalent required
• 2+ years’ inside sales experience (incoming call preferred)
• Experience with Global Shop Solutions a plus
• Proficient with Microsoft Office Suite

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Perks: As an employee of HIS Innovations Group, you will enjoy a variety of benefits, including Health Care, Dental, Vision, Life Insurance, Short-term and Long-term Disability, Health Savings Account, Flexible Spending Account, 401(k) with company match, Paid Time Off (PTO), and a casual work environment.

Location: HIS Innovations group Headquarters is located inHillsboro, Oregon and is just 10 minutes west of Downtown Portland. This position will be on site in Hillsboro, Or with some travel required.

HIS Innovations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Hillsboro, OR 97124: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location