Now Hiring - Insurance Customer Service Representative- 43k to 45k in Pinellas Park, FL

About the Job:

This exciting role will best suit someone with a positive outlook and great customer service skills

Job Requirements:

• 2 years of customer service background required.
• Bi-lingual preferred.
• 1 year of Insurance Experience is Preferred
• 440 or 220 Licensed Preferred
• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure
• Proficient in Microsoft Outlook, Microsoft Office, and Windows/Computer skills
• History of Superior Client Service and phone experience
• Be detail oriented, a team player and be a quick learner
• Consistently demonstrate clear and concise written and verbal communication

Job responsibilities:

Communicate with new and existing clients via phone, email, and mail. Greet clients and visitors as they come to our office. Manage service transactions that will include answering phones, data management, policy changes, billing, processing mail, managing daily tasks, and other duties as assigned to support our Commercial Lines team.

Our Trademarked Mission is simple:

“We help families & businesses Prepare, Protect, & Recover from life’s unexpected events. Move Forward. With Confidence.” ™

What we offer:

• Competitive Pay
• Excellent Benefit Package including 90% Paid Major Medical Health Insurance & 50% paid major medical for dependents, Dental, Vision, STD/LTD, & Pet Insurance.
• 401(k) Plan
• Paid Time Off & Paid Holidays
• Excellent career progression opportunities
• Growth oriented, family atmosphere.

About Us:

*Named Top Places to Work in Tampa Bay

*Named Agency of the Month with Rough Notes

*Best Practices Agency (Top 1% in USA)

*Trusted Choice Independent Insurance Agent

About You:

This is where you need to be REAL honest with yourself and think about whether this is the right job for you. The first thing about you is you are NOT just interested in punching a clock and getting a pay check- but in developing your skills and your career, and making a positive contribution to a business team and the community it serves. If you don’t have the desire to serve others this is not a good fit for you. You understand the challenges of operating a small business and welcome them as valuable learning and growing opportunities. YOU understand what it is to be a HARD worker. Also, all applicants will undergo mandatory background and reference checks. We hate surprises.

So are you still here and reading? Great. We’ve got lots more to say to you…

Your Skills:

You need to be computer literate and be a quick learner. You MUST be professional in appearance, including how you speak, how you act and how you write.

Your Personality:

It matters. A lot. You are outgoing and confident, and you exude energy and enthusiasm. If you have ever been described as shy, quiet or introverted, this is really NOT the job for you. You enjoy people, you enjoy talking to and helping people and you have a knack for motivating and inspiring them with your positive attitude. You are upbeat and people like being around you. You have a good sense of humor and a cooperative attitude. You show patience, kindness and respect for others. You are ethical and honest even when no one is watching. Integrity is at the heart of who you are as a person. You are punctual. You take constructive criticism and correction without getting defensive or feeling “hurt” and discouraged. You look for solutions, NOT for excuses. You are an avid learner and extremely resourceful in finding solutions. You are a problem solver, NOT a problem reporter.

Your "AWE: Attitude & Work Ethic":

We talk about having AWE around here which stands for "Attitude & Work Ethic." IF you have a GREAT attitude & work ethic you can learn just about anything, & that will shine with our clients & our team. IF you don't have "AWE" don't apply. You enjoy working and are grateful for opportunities to use your talents and skills to make a positive influence and earn a living. You don’t view your job as interruption of your life, but as a natural part of your life.

You understand you are NOT getting paid just for being at work but for how you spend your time at work (i.e., the value you bring to the business). You understand that the reason the business exists is to make a profit and ALL who work here (team members and owner) must make that their foremost priority. Otherwise, the business will not be able to pay or keep employees.

We do NOT mean to be harsh, but it is what it is. We truly bust our tails at Strategic Insurance. We need someone who will be able to keep up with us. We don’t have the time, nor do we enjoy micro-managing you. We will clearly set out expectations and remind you if you forget and if you fail to meet them. We want you to be part of our team and not just a worker here. We want to give you autonomy, and we want to let you be free to do the work that you are getting paid to do and that you ENJOY doing.

Finally, Our “We Will NOT Tolerate List”

• Dishonesty - We will not stand for a hint of this. Integrity is our first Core Value
• Out of Control Ego- there is NO need for it (we are a TEAM at Strategic Insurance).
• Negative Attitude/Unfriendly – no one likes being around a “Debbie Downer.”
• Laziness- we all work hard here. You will too.
• Drama-We don’t have the time or energy.
• People who can NOT follow instructions.
• People who can NOT manage their time.
• Anyone who is unprofessional with a client - they are our present and future.
• Phoniness – I am direct. You should be to.
• People who stew over not being paid what they think they are worth – You are worth what you can find a job to pay you.
• People who see problems, not solutions – this is a business about solving problems.
• Whiners and complainers – Life is too short.

This Job is NOT for Everyone

So these are the FACTS OF LIFE at Strategic Insurance. If you are still reading and have not been scared off by the AWESOME challenge and demands of our rapidly growing and insanely fast-paced Insurance protection team – then carefully follow the instructions below to “raise your hand” and let us know who you are.

Job Type: Full-time

Pay: $43,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

License/Certification:

• 440 Customer Service Insurance License (Required)

Work Location: One location