Now Hiring - Professional Services Inside Sales/Call Center Representative in Brookfield, WI

· Learning and maintaining knowledge of services and products the company offers to answer intro level questions from customers and team members

· Delivering exceptional internal and external customer service the “ABBY Way”

· Answering a high-volume of incoming phone calls with main objective scheduling customer appointments or transferring customer to appropriate department, while delivering the same great customer service

• When scheduling an appointment find out the who, what, when, where, why, lead source, and any other important information to add to appointment notes for the Sales & Design Consultant
• Enter leads/appointments with notes into the company’s CRM system (and calendars), along with any other customer information necessary

· Nurture all potential customers through phone or internet services by following 6 points of contact until objective of appointment setting or providing exceptional customer service is reached

· Listening to customer concerns and directing to the appropriate team member to address

· Taking part in the Rehash Program along side the Office Manager based on a bonus structure

· Assisting the Office Manager in making sure the office/showroom isfollowing the CDC guidelines (when necessary), including internal and external customers, along with any public visitors, on a daily basis, along with filling out the Visitor Log

· Assisting the Office Manager in overseeing general office operation –checking and maintaining inventory levels of office supplies, office needs, product brochures, building maintenance, and filing, and reordering supplies as necessary, while keeping an inventory log of supplies

Job Type: Full-time

Job Type: Full-time

Pay: $56,000.00 per year

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Brookfield, WI 53005: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why do you want to work at Abby Windows & Exteriors?

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location