Now Hiring - Consumer Services Center Sales Manager in Cincinnati, OH

Center Sales Leader

The Center Sales Leader is responsible for ensuring every guest has an exceptionable experience while delivering on the company's processes and protocols. These processes and protocols lead to engaged teams, guest retention and increased profitability.

Guest Experience

· Ensures the center exceeds guest's expectations by delivering an exceptionable guest experience with every guest that walks in the door to build “guests for life”.

· Training associates to establish trust and confidence with each guest interaction in a friendly and efficient manner.

Sales Leadership

· Manages productive center shifts to ensure the center exceeds monthly, quarterly and annual sales goals. Lead associates to do the same by embracing, practicing and coaching all guest experience behaviors.

· Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.

· Communicates business goals and priorities to maximize associate performance, increase sales opportunities and profitability.

· Celebrates positive associate performance and partners with the District Manager to identify performance opportunities for ongoing feedback and development.

Talent Management

· Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.

· Motivates and trains all associates through brand programs in sales, guest service and product knowledge.

· Understands and communicates our Vision and Core Values to promote teamwork, and partner in building a team focused on driving the growth of the center.

· Motivates associates to take action to achieve sales goals and drive positive results daily.

· Demonstrates professional written and verbal communication when engaging in all business transactions with guests, associates and Corporate Office.

Operational Management

· Ensures compliance with company standards per the Center Operations User Guide.

· Manages and adjusts schedules and daily tasks to meet business goals.

· Minimizes loss by following company Loss Prevention policies and offering excellent guest service.

· Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard.

· Follows all safety standards to ensure a safe work environment.

What Sets Us Apart

Our Core Purpose is to help people feel more confident about themselves

We are looking for people that understand the business of Revealing Beautiful Skin to create The Ultimate Wax Experience and are able to utilize KPIs to drive positive business performance.

• Places the guest first. Coach associates to connect with our guests and build brand loyalty. Establishes a loyal guest base through their behavior, product presentation, and service.
• Is self-motivated and a go-getter. Is accountable, punctual, organized, and reflects the Brand and leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others.

Our Core Values

We feel very strongly about our Core Values and use them as a guidepost to make decisions for the company. We "live" by our Core Values in every action we take while at work and with our guests and we expect all of our associates to do the same.

· Learning + Doing = Growth.

· Create Remarkable Experiences.

· Care for Each Other.

· Your Well-Being is Our Passion.

· We Own Our Performance.

Physical Demands

• Ability to operate a POS system to create reports using Microsoft Office Suite, Sales Tracking, and POS system.

Availability

• Open and Flexible
• Must be available for morning, night, and weekend shifts and on call for emergencies

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Monthly bonus
• Yearly bonus

Ability to commute/relocate:

• Dayton, OH: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 4 years (Preferred)

Work Location: One location