Now Hiring - Sales Specialist (VIP) in Universal City, CA

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

The Outside Sales Specialist will be responsible for increasing attendance and revenue for Universal Studios Hollywood theme park by actively promoting products and generating consumer-direct sales at various outside venues, both on property and off property. This role will serve as a key external representation of the company’s theme park products and services. The Outside Sales Specialist must be able to convey a sense of expertise and product knowledge while maximizing sales potential within a high-traffic, high-volume area with a wide range of visitors from local, domestic and international markets. As a member of the Sales Team, this role is accountable for meeting the daily revenue and attendance goals of the company.

• Sell a wide variety of theme park products to a diverse market and consistently convert inquiries into solid sale
• Upsell into an upscale, premium experience
• Deliver sales pitches using a microphone and engage a high traffic area into purchasing or upgrading to a premium product
• Actively prospect for new business and maximize last minute sales potential
• Meet set quality standards relating to sales pitch, conversion techniques, and guest service
• Meet established sales metrics (sale and conversion goals are subject to change, depending on business needs)
• Maintain knowledge on all products and relevant theme park information in order to effectively present and discuss all products and services offered
• Process ticket sales and reservations according to Standard Operating Procedure(s)
• Responsible for all aspects of monetary and credit transactions
• Perform market and competitor assessments to assist in identifying new opportunities and targets
• Foster good working relationships with internal and external partners
• Represent the company and product image at all times

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $19 – $20/hour

• Consistent attendance, ability to adhere to established break/lunch times and ability to work a flexible schedule, including full weekends, holidays and overtime.
• Ability to accommodate schedule and activity/priority changes on short notice
• Comfortable working in a variable work environment, both indoors and outdoors, with differing environmental conditions
• Comfortable with prolonged periods of standing
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions
• Proficient using the Internet and Microsoft Office

Desired Characteristics

• Outstanding communication skills, both written and verbal, including the ability to cross-sell/up-sell comfortably and adapt sales pitch as needed while maintaining a high level of customer service
• Solid sales aptitude with ability to excel at consumer-direct sales, including proactively approaching guests to generate sales and adapt sales pitch “on the fly” depending on the consumer
• Capable of thriving in a high-pressure, team-oriented and fast-paced environment
• Strong persuasive and interpersonal skills
• Ability to multi-task efficiently while remaining detail-oriented
• Ability to engage a high traffic area by using a microphone to deliver both scripted and improvised sales pitches
• Working knowledge of a Point of Sales (POS) system, including handling all monetary/credit transactions and computerized cash registers
• Ability to speak foreign languages, particularly Spanish and/or Mandarin, is not required but a plus

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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