Now Hiring - Healthcare Sales Support Representative in Louisville, KY

Responsibilities

The Agent Support Representative 2 provides timely and effective sales support to Humana - s selling agents. The Agent Support Representative will handle a high volume of inbound and possible outbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), member enrollment, and agent commissions.

Where you Come In:

• Perform inbound and outbound calls from internal and external selling agents in a fast-paced call center
• Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes
• Utilize documents, websites, and local networks to research and resolve inquires of agents, involving Member enrollment and company products
• Build and strengthened relationships with both internal and external agents helping to build Humana - s brand by providing perfect experience
• Keep closely attuned to the needs and perspectives of customers, and use this insight for the benefit of the business

Required Work Schedule:

• Virtual Training will start day one of employment and runs for the first 4 weeks with a schedule of 10:00 AM - 6:30 PM EST, Monday - Friday. Five additional training sessions will follow, with 2-3 weeks in between each training session. Attendance is vital for your success, so no time off is allowed during training. -

• Following training, must be available to work an 8 hour shift between the hours of 8:00 AM to 9:00 PM EST, Monday - Friday. Schedules are assigned based on business need, location, seniority and possibly attendance / performance.

• Please expect overtime opportunities, both voluntary and mandatory, along with some weekends.

• During the Annual Enrollment Period, which runs from October 15 - December 7, must have the ability to work between the hours of 8:00 AM to 9:00 PM, Monday through Saturday (and possibly Sunday), with the flexibility to work overtime based on business needs. Schedules are based on business needs, location, and seniority, and are subject to change.

What it Takes to Succeed - Required Qualifications

• Career minded associates seeking growth within the company
• 2 years of strong customer service is required
• Able to communicate effectively and confidently with all internal/external customers via excellent written and verbal communications skills.
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, and Excel
• Proficiency in general computer skills including navigation, typing, basic troubleshooting, and computer set up
• Ability to navigate multiple computer systems, applications and utilize search tools to find information
• Demonstrates high level of critical thinking, problem solving, and emotional intelligence skills
• Must commit to working within the department for a minimum of one (1) year.

What You Need to Stand Out Among the Crowd! - Preferred Qualifications

• Associate's or Bachelor's Degree
• Prior leadership experience
• Prior healthcare experience
• Bilingual in English and Spanish (potential increase in hourly rate for bilingual skills; see Additional Information below).

How we Value You

• Health/Vision/Dental Benefits Effective day one
• Competitive pay/salary ranges
• PTO
• VTO day
• Associate Incentive Plan
• 401K Match- Immediate company match of 125 percent on the first 6 percent of your pretax 401(k) or Roth 401(k) contributions.
• Well-being program
• Tuition Reimbursement

Additional Information

Please be advised, any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Candidates must be tested in ALL languages listed on the description.

Work at Home Requirements

• Must have the ability to provide a high speed DSL or cable modem for a home office (satellite and wireless internet service is NOT allowed for this role). Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• A dedicated space conducive to learning and keeping protected health information (PHI / HIPAA) of our members confidential. Your designated work location must be located away from other household distractions, including but not limited to ensuring that alternate caregiving arrangements are made for dependents or other members in the household.

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

Please remember to attach your resume to your application. After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones.

**We do not make job offers to candidates that do not complete the VJE. The email will come from [please apply online]. Please add to your contacts or safe senders list to avoid this going to your spam folder.

Scheduled Weekly Hours