Now Hiring - Manufacturing Customer Account Specialist in Arden Hills, MN

• Provide frontline support for customers by answering phone calls and emails, providing information on products, services, procedures, and order fulfillment information.

• Ensure accuracy of seed orders, modify as needed, and work with customers or sales reps to set seed deliveries to meet fulfillment goals.

• Conduct on the spot training for Winfield United tools and applications.

• Builds and maintains relationships with sales staff and assigned customers to understand and best serve their needs.

• Assist customers with entering orders using our online tools, or when applicable, enter orders directly in the WinField United ERP system when online is not an option

• Review customer disputes and process customer invoice corrections as approved by the business.

• Setup LTL for customer seed stock transfers when requested

• Support customers to achieve their Grower Seed Reporting compliance goals

• Responsible to investigate, analyze, troubleshoot, and resolve customer issues.

• Support data accuracy for Grower Maintenance, Seller Maintenance and JDE customer records

• Maintain dealer agreements, repack agreements and RUP licenses in the ERP system

Collaboration

• Work cross-functionally with internal departments to improve the customer experience

• Execute processes provided by leadership and business partners

• Escalate repetitive customer facing issues and feedback on any gaps

Process Management

• Implement process improvements that will enhance customer productivity and effectiveness.

• Assist in documenting updates or changes

Base salary is dependent upon experience/tenure and generally ranges between $50,000 - $70,000.