Now Hiring - Inside Sales Coordinator in King of Prussia, PA

Inside Sales Coordinator

Unique Indoor Comfort is a customer service company that excels in residential heating and air conditioning. We have established a Team and reputation in the Philadelphia Market that we are extremely proud of and are excited to grow into Southern New Jersey. We are a growing company that is different than most due to an emphasis on the quality of our people and our culture. The Unique Indoor Comfort team is a compilation of hardworking and fun-loving individuals who enjoy being the best, have a desire to continue to improve, enjoy helping others and working together. We strive to provide a “WOW” experience for our customers with every interaction. We always strive to work hard & be nice!

The Inside Sales Coordinator primary role is to capture and create new sales opportunities for Unique Indoor Comfort. They will manage and track inbound and outbound sales leads, support and guide the Sales Team, analyze and strategize sales initiatives, and assist the Marketing and Customer Experience Teams.

The Inside Sales Coordinator role is in the office and typically works 40 hours a week, Monday – Friday during our business hours of 7a – 7p with negotiable start and end times. This role will be required to work a 10:30a – 7:30p shift once a week and work overtime one predetermined Saturday per month.

Position Responsibilities:

• Manage all inbound and outbound sales lead opportunities to reach monthly goal leads.
• Follow-up on all inbound lead and new service customer opportunities from various sources.
• Track lost opportunities and develop continuous improvement initiatives to retain and secure future sales.
• Develop and analyze sales reports and attend sales department meetings.
• Evaluate and manage Sale’s Team effectiveness by managing sale’s inquiries, team skill sets, and schedules.
• Assist with the development, monitoring, and analysis of marketing campaigns and sales strategies.
• Communicate and Correspond with Customers to provide high quality customer service via phone and e-mail.
• Provide pre-sale support and manage new service opportunities.
• Assist Customer Experience Team with inbound calls, emailing, and service scheduling.
• Serve as sales contact for service appointments.

Minimum Requirements:

• High School Diploma/ GED required.
• Bachelor’s degree preferred.
• 2+ year(s) working in an office environment required.
• 2+ years of customer service and/or sales experience required.
• Experience using CRM software required.
• Experience using Microsoft Office Suite with intermediate skill in Microsoft Excel required.
• Customer Service, Collaboration, Multitasking, Time Management, Critical Thinking, Problem Solving, Goal-Oriented, Change Management, Organization, Detail-Oriented, Active Listening, Written, and Verbal Communication skills required.
• Must maintain a high degree of professionalism and be customer-oriented during all internal and external interactions as a positive representative of Unique Indoor Comfort.
• Must be willing to learn about the products and services that Unique Indoor Comfort has to offer.

Compensation Structure:

• This position will receive a set hourly wage with monthly lead goal and new service customer incentives.
• Opportunities for overtime once a month will also be provided.

Unique Indoor Comfort Benefits:

• Medical, dental, and vision insurance options
• 401K with a company match
• PTO
• Employee referral bonuses
• Company events
• Technical and soft skill training
• Employee recognition

Unique Indoor Comfort is a fourth-generation HVAC company locally owned and operated, run by specialists who truly care about homeowners and their home. For over 50 years we have provided superior service to our Customers by living our Unique Core Standards of customer service every day.

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