Now Hiring - Retail Sales Sales & Service Representative in Fort Lauderdale, FL

Who We Are :

GhostBed is part of Nature's Sleep and was formed by industry experts who have consistently played a major role in redefining the entire mattress industry. We are an E-Commerce company, since GhostBed was launched, we continue to grow rapidly and are looking for the right candidate to be a part of our GhostBed Family.

GhostBed manufactures & delivers the highest quality products at the most affordable prices. All GhostBed mattresses are proudly made in the USA and we make shopping easy with our free shipping, free returns, and a 10 -night sleep trial. Every GhostBed product is unique and many are patented or patent pending. This combination has led to tens of thousands of 5-star reviews as well as recognition from many outlets including Forbes, Men's Health, Consumer Reports, and many more.

Who You Are:

• Top-tier sales & service professional that provides a best-in-class experience every time.
• Worked in sales before and have mastered the art.
• Thrive in an environment with lots of opportunities and have a history of overachieving company expectations.
• Upbeat and passionate about every interaction.
• Enjoy working in a supportive environment where your voice is heard and everyone is happy to help.

You can't wait to start making $17.00/Hr + Commission + More!

Strengths in either mattress sales or retention is a huge plus.

Responsibilities:

• Using a sales oriented mindset to manage customer requests and order generation through inbound or outbound phone, email, and chat.
• Provide follow up calls to customers to guide them through sales options as necessary.
• Maintain relationships with customers in order to help create lifetime value for our house of brands.
• Drive business growth and revenue by assisting with any sales inquiries or opportunities to cross-sell/upsell across our house of brands.
• Utilize your innate sales skills- which should include: active listening, qualifying customers, and helping lead the customer to the right product for them.
• Do not be afraid to ask for the sale!
• Take pride in leaving detailed notes for every customer interaction to uphold a high level of consistency between agents.
• Have a strong focus on retention by creating opportunities and options for customers interested in canceling/returning orders.
• Be a Subject Matter Expert/Brand Ambassador for all our products.
• Learn all aspects of our products, services offered, and how to find the perfect sleep solution for every customer.
• Provide knowledgeable, timely product and service info over email, chat, and phone.

Job Requirements:
Current Schedule Options:
Sunday - Thursday or Tuesday - Saturday.
Shift Time: 1pm - 10pm

• Ability to train at the corporate office for the first 3 weeks.
• In Office Training/Hybrid schedule 3 days in Office 2 days home.
• You will need reliable, high-speed internet ( when working from home ).
• Capable computer (When working from home) Additional equipment will be provided.
• A minimum of 2+ years of sales in a B2C/D2C sales-driven environment.
• Previous e-commerce or retail background preferred.
• Strong ability to sell products, overcome objections, actively listen, and generate leads when necessary.
• Strong computer skills with the ability to type at 40+ wpm (ideally).
• Developed skills and refined strategies to turn requests for cancellations and returns into saves and sales opportunities.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Paid Training:

• Yes

Management:

• Team Lead

Typical end time:

• 10PM

Typical start time:

• 1PM

Work Remotely

• Yes
• #etf

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Experience:

• Sales Experience: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Language:

• English ( Spanish is a plus ! ) (Required)

Work Location: Hybrid remote in Fort Lauderdale, FL 33317