Now Hiring - Technical Account Manager in Victor, NY

The Technical Account Manager is responsible for overseeing the technology needs of multiple organizations for a leading Managed Service provider. The TAM?s primary job function is to ensure clients are current with technology infrastructure and all IT best practices are being followed. The TAM will be providing consultation for technology while managing the client?s day to day business needs. This position is required to analyze problems and find solutions for our clients.

ESSENTIAL FUNCTIONS

• Completes onboardings and transition of new and existing clients.
• Maintains client accounts with core tools.
• Learns and becomes an expert in core tools
• Ensures ongoing customer satisfaction and owns the relationship between Brite and customer.
• Creates and conducts regular status reviews (QBR) with customers to ensure successful upgrades, implementations, and improved network security to ensure customer satisfaction.
• Presents new tools and features based on client needs.
• Responsible for ongoing account management including but not limited to billing and invoicing.
• Works with NOC Level 2, NOC Engineers and the Sales team to optimize hardware and services.
• Conducts reviews of customer networks and documentation to ensure alignment.
• Schedules and manages tasks assigned to Engineers based upon findings of customer reviews.
• Improves efficiencies and effectiveness of customer service through automation and technology.
• Creates KPIs and reports of NOC statistics for client use.

OTHER DUTIES

• Participates in special projects as required.
• Accomplishes all other duties and tasks as appropriately assigned or requested.