Now Hiring - Healthcare Client Success Manager in New York, NY

Position: Client Success Manager

Location: New York City; Full Time.

Reports to: Director, Operations

ABOUT US:

CheckedUp is a healthcare media company, operating a dedicated network in doctors’ offices across the US. Our technology platform is deployed at the point of care, actively engaging patients and physicians in the waiting room, exam room and at home. As a health technology leader, CheckedUp aspires to create better educated and more confident patients and physicians who are empowered to make informed health decisions together.

Our team is driven by embracing technology to help bring innovative ideas, products, and services to help enhance and advance the health and wellbeing of people. Composed of leading physicians, strategists, mobile and web engineers and designers, our team is passionate about changing healthcare for the better. We take pride in what we’re doing, and it shows in our work ethic. Because we place a high value on initiative and personal growth, we’ve succeeded within our industry, and continue to push ourselves to create better healthcare experiences. In late 2018, CheckedUp placed #473 on the Inc. 5,000's list of the Fastest Growing Private Companies in the US.

CheckedUp is looking for a Client Success Manager to take lead on complex problem solving related to LG Smart TVs (Digital Signage) & mounted Android touch-screen tablets. As a first responder, they will play a pivotal role in the day-to-day management of priorities while efficiently resolving issues. They will own the post-sale relationship, management, and growth of assigned accounts. The ideal candidate will also partner with internal team members to suggest long-term solutions that will improve the functionality and management of our devices, driving impact and action.

The position offers an unparalleled opportunity for personal and financial growth, in a short period of time, in a supportive environment. We have a vibrant, diverse culture and are looking for the right person to join our scrappy team.

DUTIES AND RESPONSIBILITIES:

● Provide high-level of customer care to assigned account group on a pro-active basis.

● Enter and maintain account and field team information in CRM with great accuracy

● Continuous management of assigned accounts post sale and post device deployment

● Handle and resolve all customer complaints

● Upsell existing accounts when approved

● Ownership of device deployment process from close of sale to follow up after installation

● Management of connectivity troubleshooting as needed for all assigned accounts (basic troubleshooting with client via the phone, management of the field deployment team if an onsite visit is needed, and escalating to tech team as needed)

● Creation and management of all work orders in your assigned client group

● Management of all field deployment teams for work orders under your account umbrella

● Invoice Reconciliation

QUALIFICATIONS & SKILLS:

● Excellent telephone/email etiquette.

● Minimum experience of 1 year in account management and/or project management involving multiple teams (both in house and outsourced)

● Mid-level Excel skills are required

● Minimum of 1 year experience with a project management platform

● You are comfortable with a start-up environment, fast-moving projects, and agile approaches.

● You can easily and clearly nuance, prioritize and articulate long term objectives and weekly targets in reporting

● Excellent communication skills

● Ability to adapt to new technology quickly and become the go-to expert

● You have trained others on your team in new technologies, platforms, and/or guidelines

● You are very well organized, calm, and have a team-oriented spirit

● You get things done and are not afraid to roll up your sleeves and take responsibility.

● You are passionate, driven and can self-motivate.

● Experience in the digital and/or static out of home media space is preferred

● Experience in Salesforce is a plus

COMPENSATION

Salary for this position is competitive and depends on prior experience. A comprehensive benefits package is included.

COMMITMENT TO DIVERSITY
CheckedUp encourages individuals of all ethnic and racial backgrounds to apply for this position. We are committed to maximizing the diversity of our organization.

HOW TO APPLY

Email with a resume and cover letter explaining where you found the job listing and why you are an ideal candidate for this position. Please indicate in your letter where you learned of the position. A limited number of candidates will be scheduled for phone interviews.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New York, NY 10016 (Required)

Education:

• Bachelor's (Required)

Experience:

• Sales Experience: 1 year (Preferred)

Work Location:

• One location

Company's website:

• [please apply online] Remotely:
  • Temporarily due to COVID-19

  Work Location: In person