Now Hiring - Senior Account Executive in Lake Mary, FL

Scope: The primary goal of the Senior Account Executive is to provide our clients with best-in-class customer service that exceeds their expectations and responds to their needs with a sense of urgency.

Duties and Responsibilities:

• A complete understanding of all MedWatch products, service offerings and implementation process
• Onboard new Customers/Clients
• Manage assigned TPA’s/groups and their selected products and services
• Collaborate on Marketing materials when requested
• Develop a strategy on your outreach to clients
• Coordinate and Facilitate Quarterly/Semi-Annual Client Meetings, as well as any other meetings that may be necessary to service the Client appropriately. Travel may be required.
• Analyze the customer needs & interests, refer to appropriate MedWatch staff members as necessary
• Address customer problems, issues or complaints and engage in the activity necessary so that a resolution may be expedited
• Verify client-anticipated deadlines are met
• Run reports for Clients and MedWatch staff
• Review and present client reports and services utilization reports to assure client understanding
• Assist accounting with outstanding invoice issues
• Understand MedWatch’s systems, where to find reports and required pertinent TPA/group and contact information
• Update job knowledge of industry by participating in educational opportunities, i.e. webinars & industry publications.
• Participate in marketing/sales meetings when requested
• Project a positive image in representing MedWatch to clients, customers or brokers
• Present Fee Schedule Renewals and New Products to Clients
• Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.

Experience: 10+ Years Experience in working with clients, assessing their needs, and facilitating responses. Knowledge of the insurance, self-funded, and stop-loss industries is preferred.

Education: High School diploma or GED required. Bachelor’s degree preferred, but not required.

Work Environment / Physical Demands: This position is in a typical office/home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.