Now Hiring - Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Full Time in Clackamas, OR

Job Overview

The Furniture Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for follow-up/clienteling and performing other duties as necessary.

Essential Functions

• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS).
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Handle all returns and delivery issues courteously and professionally.
• Determine customer needs based on personal features and other customer preference related factors.
• Demonstrate knowledge of store products and services to build sales and minimize returns.
• Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore.
• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.
• Use MySa Clientele program to maintain customer profile and contact information to increase personal sales.
• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.
• Be knowledgeable of and perform sales support functions related to POS procedures.
• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; which includes recovery and signing.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Follows shortage programs and procedures.

Competencies

• No Education Required.
• 1-2 years related experience preferred.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements

• Position requires prolonged periods of standing/walking around store or department.
• May involve reaching, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 25lbs.

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Rotating weekends
• Weekend availability

Application Question(s):

• Do you have an experience with commission sales?
• How would your previous employers rate your attendance?
• Are you 18+ years of age?

Experience:

• Retail Sales: 1 year (Preferred)

Work Location: One location