Now Hiring - Temporary Sales Associate in Sunrise, FL

Selling and Service
Understands organizational objectives and makes decisions that align with the Company priorities and values
Creates personal sales and clienteling strategies in partnership with the management team
Meets customer needs through solution-oriented and forward thinking
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
Demonstrates Coach's Selling and Service expectations at all times
Influences customers' purchase decisions by balancing patience and assertiveness
Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Flexes personal selling techniques to contribute to overall store financial results
Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
Follows up with customers consistently and genuinely to influence/close the sale
Develops product knowledge skills and remains aware of current collections
Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
Sensitive to customers' needs and tailors approach by reading cues
Builds lasting and loyal relationships with customers
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Meets or exceeds personal productivity goals (selling or processing)
Workplace and Environment
Creates enthusiasm and positivity for a shared vision and mission
Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors
Demonstrates confidence when working with customers
Takes initiative; has a high-level of ownership and accountability for individual results
Welcomes feedback and adapts behaviors as appropriate
Represents Coach as a brand ambassador at all times
Is adaptable and flexible to change
Maintains a calm and professional demeanor at all times
Creates short and long-term strategies to achieve personal metrics and performance goals
Utilizes Company tools to keep self-informed
Handles and offers solutions to customer issues appropriately and involves a manager when necessary
Promotes and endorses a team selling environment
Operations
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
Replenishes inventory on sales floor as needed
Processes shipment/transfers as needed and within Coach standards and timeframes
Scans cartons/transfers and verifies store information is correct
Processes shipment/transfers according to Coach's productivity standards and timeframe
Sensoring product to standard
Bullets and retickets products as appropriate
Sends out repairs
Processes charge sends/charge holds
Prepares and conducts cycle counts
Manages delete lists
Answers phones
Utilizes walkies and communicates with the Operation Leader when applicable
Maintaining SKU integrity
Maintains Cashwrap organization and cleanliness
Conducts email/name capture
Accurately completes each transaction by identifying sales associate productivity without disrupting the service environment
Creates a lasting impression by thanking the customer and giving them a reason to return

Additional Requirements
Experience:1- 3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education :High school diploma or equivalent; college degree preferred.

Technical :Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkies, understand and read shipment reports, price sheets and product release sheets.

Physical :Ability to communicate effectively with customer and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule :Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).



Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.



Responsible for:
Creating a 1st impression
Greeting the customer with a smile and eye contact and offering your name
Interacting genuinely and naturally with the customer
Engaging customer in verbal and non-verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
Reading cues and determine customers needs
Conducting email/name capture
Maintaining SKU integrity
Maintaining Cashwrap organization and cleanliness
Suggesting multiple add-ons and selling gift cards
Maintaining media and cash accurately and in compliance with Coach policy
e., credit card imprints, traveler check signatures, personal checks with phone number and address
Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
Delivering product purchases to the customer appropriately
Creating a lasting impression by thanking the customer and giving them a reason to return
Representing Coach brand appropriately (dress, appearance, demeanor)


Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
Polite and friendly
Positive attitude and energy
Takes ownership of role
High level of personal and professional integrity
Highly collaborative
Appropriate sense of urgency
Remains balanced and focused and maintains composure under pressure
Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
Comfortable with technology
Willingness and ability to learn new technology based procedures
Understanding of basic computer system operations
Ability to handle customer concerns and answer their questions appropriately
Ability to partner with management appropriately on customer issues
Ability to multitask and prioritize
Ability to adapt to each customer/ their needs and their style/ relate to their experience
Ability to be efficient without compromising customer service
Ability to speak knowledgeably and with confidence about product
Ability to communicate clearly to a wide variety of customers and overcome language barriers
Ability to impact customer decisions
Knowledge of when to be flexible and switch gears
Knowledge of store policies and procedures
Knowledge of and support of the "porter program" policies