Sales Manager

Sales Manager

Seattle, Washington, United States

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The RealReal is looking for individuals who have the ability to work with very discriminating clientele and have a passion for luxury product. The sales team provides White Glove service for the country’s largest online luxury consignment marketplace. The Group Manager manages a growing team of sales Account Luxury Managers that drive sales and product acquisition by managing the company’s new and existing client base.

What You Get To Do Every Day

• Shadowing on appointments, listening to phone calls, reviewing outreach attachments to improve/monitor performance
• Ensure ALM’s are performing across all categories and coach/train to improve in respective categories (including referrals and new consignor acquisition). Liaise with authentication, operations and merchandising to provide training when needed
• Field general Q&A from ALMs.Manage elevated consignor issues directly with consignors and liaise with consignor relations to resolve
• Ensure consignors are comfortable with their new ALMs, manage re-assignments and placements
• Outreach to consignors who have not repeated and pair with a new ALM assignment.
• Work with director to analyze existing client base and define appropriate opportunities to develop existing clients
• Monitor progress on each campaign and ensure ALMs are receiving the next campaign in a timely manner
• Assist in tweaking messaging and execution
• Leverage customer reporting in order to identify opportunities to increase client engagement and consignments
• Manage daily operations like supplies, calendar, expenses.Breaking out goals into daily, weekly and monthly strategy; Recruitment, monthly touch bases, manage gaps in open positions and vacations
• Ensure team is following protocol in processing, pricing, consignor communication etc.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

What You Bring To The Role

• 4 year degree preferred
• 2+ years of sales management experience with luxury brand or retailer
• Ability to thrive in a fast-paced startup environment
• Outstanding communication and presentation skills; able to articulate a vision, strategy or idea clearly to the team and consignors
• The ability to work at both strategic and tactical levels
• Fluency in English (written and verbal) required
• Appreciation and deep interest for fashion and the luxury segment
• Complete mobility required
• Excellent customer service skills - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments
• Communications ability - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
• Capacity to manage customer focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs
• Performance coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others
• Ability to manage people - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills
• Business acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals
• Consultative selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process
• Achievement focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals
• Planning and organizing ability - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans