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Sales Manager
COMPANY
The RealReal
Base Salary: At least $80,000
Total Comp: $120,000 to $150,000
Total Comp: $120,000 to $150,000
Industry: Internet |
Benefits: Yes |
Customers: Medium |
Car Allowance: No |
Sales Cycle: Short |
Travel: Only in Territory |
Location: multiple
JOB DESCRIPTION
Sales Manager
Seattle, Washington, United States
The RealReal is looking for individuals who have the ability to work with very discriminating clientele and have a passion for luxury product. The sales team provides White Glove service for the country’s largest online luxury consignment marketplace. The Group Manager manages a growing team of sales Account Luxury Managers that drive sales and product acquisition by managing the company’s new and existing client base.
What You Get To Do Every Day
- Shadowing on appointments, listening to phone calls, reviewing outreach attachments to improve/monitor performance
- Ensure ALM’s are performing across all categories and coach/train to improve in respective categories (including referrals and new consignor acquisition). Liaise with authentication, operations and merchandising to provide training when needed
- Field general Q&A from ALMs.Manage elevated consignor issues directly with consignors and liaise with consignor relations to resolve
- Ensure consignors are comfortable with their new ALMs, manage re-assignments and placements
- Outreach to consignors who have not repeated and pair with a new ALM assignment.
- Work with director to analyze existing client base and define appropriate opportunities to develop existing clients
- Monitor progress on each campaign and ensure ALMs are receiving the next campaign in a timely manner
- Assist in tweaking messaging and execution
- Leverage customer reporting in order to identify opportunities to increase client engagement and consignments
- Manage daily operations like supplies, calendar, expenses.Breaking out goals into daily, weekly and monthly strategy; Recruitment, monthly touch bases, manage gaps in open positions and vacations
- Ensure team is following protocol in processing, pricing, consignor communication etc.
- Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
What You Bring To The Role
- 4 year degree preferred
- 2+ years of sales management experience with luxury brand or retailer
- Ability to thrive in a fast-paced startup environment
- Outstanding communication and presentation skills; able to articulate a vision, strategy or idea clearly to the team and consignors
- The ability to work at both strategic and tactical levels
- Fluency in English (written and verbal) required
- Appreciation and deep interest for fashion and the luxury segment
- Complete mobility required
- Excellent customer service skills - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments
- Communications ability - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
- Capacity to manage customer focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs
- Performance coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development
- Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others
- Ability to manage people - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills
- Business acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals
- Consultative selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process
- Achievement focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals
- Planning and organizing ability - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans