Now Hiring - US Window & Door - Professional Services Appointment Scheduler in Sunrise, FL

Full description of the position

USA Windows and Doors, a Doors & Windows Dealer and Installation company, has an exciting opportunity available for a Call Center Manager to oversee our telemarketing call center.

The successful applicant will be responsible for directing agents workflow and workload as well as handling complaints, concerns and questions from customers.

Were looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.

Your goal is to increase customer satisfaction and to ensure our agents meet their weekly, monthly and quarterly quotas.

Responsibilities and Duties

Hire, train and onboard new Call Center Agents as required to meet quotas

Provide coaching and assistance to call center agents on an ongoing basis

Process weekly sales leads reports for submission to management

Oversee and ensure conflict resolution between associates and customers

Ensure that all employees follow the companys best practices for call center management and operations

Develop presentations and talks to motivate and educate call center agents

Communicate company goals to associates so every employee understands his or her role

Conduct periodic surveys of customers and potential customers to ensure quality control

Qualifications and Skills

Bachelors Degree preferred

3+ years experience in telemarketing or an outbound call center environment

Familiarity with telemarketing software systems

Excellent communication, management, interpersonal and leadership skills required

Advanced conflict resolution skills required

Ability to work overtime as necessary to meet quotas and guide team

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person