Now Hiring - Fox Insurance & Investments - Professional Services Client Service Agent in New Albany, IN

Full description of the position

Are you tired of sales quotas and long hours? Do you want an employer who values work-life balance? We might be the agency for you! We are seeking a courteous professional with a pleasant phone demeanor and eagerness to ensure clients receive great customer service. We are a family-owned, independent insurance agency offering home, auto, business, and life insurance for clients in Indiana and Kentucky. As a small business, we pride ourselves on building relationships with our clients and our employees. We are looking for a candidate willing to go that extra mile to provide a friendly and quality customer experience. We believe when you treat others how you want to be treated, everyone succeeds.

Responsibilities:
- Respond to client inquiries regarding existing policies and coverage; make requested changes
- Maintain electronic records of client interactions and transactions including inquiries, changes, claims, comments, and actions taken
- Answer incoming calls and schedule office appointments
- Produce and submit evidence of insurance as requested
- Monitor status and completion of policy changes for accuracy and quality assurance
- Obtain client information requested by underwriting and ensure policy compliance
- Process claims, maintain contact with clients during claim process, and ascertain satisfaction
- Handle client payments and ensure accurate billing
- Process quote information for prospective new clients and ensure eligibility guidelines are met
- Assist with administrative tasks including electronic scanning and filing, deposits, packet assembly, mailings, and other similar tasks
- Other duties as assigned

Qualifications/Skills: Applicant should be professional, have good time management skills, the ability to multi-task and prioritize work, excellent written and verbal communication skills, strong organizational skills, must be detail-oriented, show initiative, and have the ability to think critically and work independently. Must be proficient in Microsoft Word, Outlook, and Excel. Must have accurate and efficient typing skills.

Requirements: Minimum of a high school diploma with 2-5 years of experience working in an office setting in customer service, insurance, or an equivalent field. Applicants must be currently licensed in Property and Casualty insurance. Candidates must be willing to submit to a background check.

Work Environment: This job is a full-time position and operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, etc. Requires operation of a computer and viewing a monitor screen for extended periods of time (stationary position). Must be able to frequently communicate and exchange accurate information by phone and in-person with clients.

Compensation: commensurate with experience (non-commission based) with potential to earn bonuses
Benefits: 3 weeks paid leave (plus two bonus days), 14 paid holidays, paid bereavement leave, licensing CE credit reimbursement (no health insurance offered)
Regular Hours: Full-time,8:45 a.m. to 5:00 p.m. Monday - Friday (37.5 hour work week)
Office Location: 3120 Blackiston Mill Rd, Ste D, New Albany, IN 47150

While all submissions are appreciated, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: 37.5 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)

License/Certification:

• Property & Casualty License (Required)

Work Location: In person