Now Hiring - Digital Office Systems - Technical Account Manager in Wichita, KS

Full description of the position

ESSENTIAL FUNCTIONS OF THE JOB

• Develop and maintain a trusting professional relationship with each assigned client

• Schedule, prepare, and lead the Technology Roadmap and budget process for all assigned clients

• Identify upsell/cross-sell opportunities that align with client-stated objectives and unique business goals

• Engage with client at a strategic level to align technology to business objectives and goals

• Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements applicable to assigned clients

• Review project proposals in collaboration with Project Services team

• Respond to and resolve issues and escalations with patience, respect, and professionalism

• Liaison between client and internal teams

• Engage with the service team to discuss proactive systems architecture needs and expected changes, quarterly (post Technology Roadmap) reviews of any changes the vCIO foresees in the environment for the next 6 months, and recommendations the service team has for the vCIO to discuss with the client.

OTHER DUTIES AND RESPONSIBILITIES

• Represent technology in client internal meetings and planning sessions where appropriate

• Conduct pre-sales discovery and validation for qualified potential new clients

• Manage the relationship during onboarding of assigned new clients

• Provide client with product and/or service quotes in a timely manner

• Ongoing development of IT and industry knowledge

• Provide education to technical teams specific to client business and technology strategies

• Advise on solutions to minimize risks and support client business objectives

• Help to minimize and eliminate delays and when applicable, proactively step in to help projects stay on time

• Review service trends analysis for assigned clients and identify opportunities to optimize services

SKILLS AND ABILITIES

Ability and desire to provide exceptional customer service

Ability to easily establish and maintain rapport with individuals at various levels of an organization

Ability to achieve Trusted Advisor status with business decision makers

Driven and focused on obtaining results "No excuses" attitude

Self-motivated with the ability to work in a fast-moving environment with little to no supervision

Excellent grammar and writing skills with experience in preparing written communications

Excellent verbal communication skills with the ability to explain things simply and clearly

Ability to communicate in a positive, effective, and efficient manner

Ability to act with a sense of urgency while paying attention to detail

Ability to multi-task effectively and thrive in a fast-paced environment

Ability to work independently and as part of a team

Ability to prepare, organize and present information to groups of people

Ability to work afterhours and respond to on-call support team

Familiarity with LAN/WAN design and troubleshooting

Familiarity with Windows operating systems

Proficient with Microsoft Office Applications including Teams, Sharepoint, M365, etc.

EXPERIENCE REQUIREMENTS

Minimum of three years experience in an IT support or consulting role

Minimum of three years experience with O365, Windows Servers and supporting technologies

Minimum of three years experience with LAN and WAN configuration, setup, and troubleshooting

Minimum of three years experience providing excellent exceptional service directly to end users

Job Type: Full-time

Pay: $48,487.49 - $58,393.54 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work Location: In person