Long Lake, MN Search Results /

Now Hiring - Sales Coordinator in Plymouth, MN

Sales Coordinator in Plymouth, MN

J. Wagner GmbH
Base Salary $38K - $50K
Total Comp: NA
Qualifications Years In Sales
Industry: Manufacturing
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Metal & Mineral Manufacturing
To Whom Manufacturing
Location: Plymouth, MN
3.3

*This position is for those interested in a call center/phone support function*


Title:
Sales Coordinator

Reports To: Customer Service Manager


Position Objective:

A customer service representative supports customers by processing orders, managing orders and responding to both internal and external customers. They're the front line of support for customers and they help ensure that customers are satisfied with products, services, and features.


Responsibilities


% of time No.
Priority Order


25% 1 Sales order entry processing

  • Process orders, returns, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.


70% 2 Handling customer and sales rep questions via phone or email

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Communicating and coordinating with colleagues as necessary.
  • Acknowledging and resolving customer complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Escalate complaints along a number of communication channels.


5% 3 Maintaining department processes and involvement in team improvements.

  • Providing feedback on the efficiency of the customer service process.


Relationship to Others:

  • 80% of all communication is external with customers, sales reps and sales managers.
  • 20% is internal communication with technical service, production, planning, distribution and finance personnel.


Dimensions of Position:

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Respond promptly to customer inquiries.
  • Acknowledge and resolve customer complaints and escalate when necessary.
  • Must have the ability to multitask to handle the job requirements.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.


Knowledge, Skills, and Abilities:


Education

High school diploma/GED required with an Associate degree in a business related field preferred


Experience

  • Minimum of three years customer service experience in a call center or phone support
  • SAP experience highly preferred


Skills/Abilities Required

  • Excellent verbal and written communication skills.
  • Must be customer oriented with the willingness to actively look for ways to help people.
  • Requires teamwork, multitasking, time management, and organization skills.
  • Requires intermediate computer skills including Microsoft Word, Excel, Outlook and ERP system (SAP) and other computer skills.
  • Ability to remain professional and courteous with customers at all times.
  • Ability to understand and speak Spanish would be beneficial.
J. Wagner GmbH
Company Size
1001 to 5000 Employees
Founded
1947
They Sell
Metal & Mineral Manufacturing
To Whom
Manufacturing
Revenue
$500 million to $1 billion (USD)


J. Wagner GmbH is currently hiring for 2 sales positions
J. Wagner GmbH has openings in: MN
The average salary at J. Wagner GmbH is:

2 Yes (amount not posted)

J. Wagner GmbH
Rate this company

Sign In to rate this company

J. Wagner GmbH

J. Wagner GmbH is currently hiring for 2 sales positions
J. Wagner GmbH has openings in: MN
The average salary at J. Wagner GmbH is:

2 Yes (amount not posted)