Now Hiring - The Computer Company, Inc - Professional Services Account Manager in Cromwell, CT

Full description of the position

Job Summary: As an Account Manager at The Computer Company, you will be the primary point of contact for our valued clients. You will play a crucial role in building strong relationships with our clients, understanding their needs, and ensuring their satisfaction with our services. By providing top-notch customer service and identifying opportunities for growth, you will contribute to the company's success and maintain long-lasting partnerships with our clients.

Responsibilities:

• Serve as the main liaison between the company and assigned clients, maintaining regular communication to understand their business objectives and IT requirements.
• Build and nurture strong, positive relationships with key decision-makers and stakeholders within client organizations.
• Proactively identify opportunities for upselling and cross-selling our services to existing clients, driving revenue growth for the company.
• Collaborate with the technical team to ensure timely and effective delivery of services and solutions that meet clients' expectations.
• Monitor client satisfaction and address any concerns or issues promptly to maintain a high level of client retention.
• Stay up-to-date with industry trends and advancements to provide clients with insights and recommendations for their IT strategy.
• Prepare and deliver regular reports on account status, including key performance indicators, to management and clients.
• Participate in client meetings, presentations, and negotiations to expand business opportunities and address contractual matters.

Requirements:

• Bachelor's degree in Business Administration, IT, or a related field.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role within the IT industry or Managed Service Providers.
• Strong understanding of IT services, solutions, and technologies.
• Excellent communication and interpersonal skills with the ability to build rapport and trust with clients.
• Demonstrated ability to identify business opportunities and effectively negotiate contracts.
• Solid organizational skills with the ability to manage multiple clients and projects simultaneously.
• Proactive problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
• Goal-oriented mindset with a focus on achieving results and exceeding targets.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365 platform is a plus.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Cromwell, CT 06416: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person