Now Hiring - Technical Account Manager in Marlton, NJ

Company Overview:

We are an IT and cybersecurity firm providing industry-leading solutions to a range of clients. Our services include network and system infrastructure design, implementation and management, cybersecurity, and data protection.

Job Overview:

We are seeking a Technical Account Manager to provide support to our clients by coordinating and managing technical projects and providing excellent customer service. The successful candidate will be responsible for developing and maintaining strong relationships with clients, understanding their business needs, and providing technical expertise and advice to ensure our services are meeting their requirements.

Responsibilities:

• Act as the primary point of contact for assigned clients, maintaining strong relationships and managing all aspects of the technical projects
• Understand the client's business needs and requirements, and provide advice and solutions to meet those needs
• Work closely with clients to understand their technical infrastructure, providing recommendations for improvements and identifying new opportunities for growth
• Coordinate with our internal technical teams, including cybersecurity and network infrastructure experts, to ensure timely delivery of services and resolution of issues
• Manage project timelines, budgets, and deliverables to ensure projects are completed on time and within budget
• Provide technical training and support to clients, ensuring they are using our services to their fullest potential
• Monitor and report on project progress to both clients and internal stakeholders, providing regular updates and insights
• Serve as an escalation point for clients and technical teams, ensuring any issues or concerns are addressed quickly and effectively
• Keep up to date with industry trends and new technologies, providing recommendations for new services or improvements to existing services

Requirements:

• Bachelor's degree in computer science or a related field
• 3+ years of experience in a technical account management or project management role, preferably in an IT or cybersecurity company
• Strong technical expertise in cybersecurity, network infrastructure, and cloud technologies
• Excellent communication skills, both written and verbal, with the ability to clearly explain technical concepts to non-technical clients
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously
• Customer service-oriented with a focus on building strong relationships with clients
• Ability to work independently and as part of a team in a fast-paced environment
• Certified Information Systems Security Professional (CISSP) or similar certification is a plus

If you are a self-starter with a passion for delivering outstanding technical solutions and customer service, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages and opportunities for professional growth and development. Please submit a cover letter along with your resume outlining why you would be a good fit for our company. Applicants who do not submit a cover letter will not be considered.

Job Type: Full-time

Pay: $79,490.00 - $88,112.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Marlton, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person