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Sales Representative
RIS Rx
Total Comp: $60,000 to $80,000
| Industry: Communications |
| Benefits: Yes |
| Customers: Large |
| Car Allowance: Yes |
| Sales Cycle: Over 6 Months |
| Travel: Only in Territory |
JOB DESCRIPTION
Actively and consistently support all efforts to simplify and enhance the customer experience
Must have completed all training modules and maintained training standards for a period of 1 fiscal month.
Establishes and maintains a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
Consistently meets or exceeds weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.
Responds to inbound retention calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
Answers questions pertaining to billing inquiries, pricing and packaging of products and services, and service complaints.
Able to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.