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Sales Representative



Base Salary: At least $60,000
Total Comp: $60,000 to $80,000
Industry: Communications
Benefits: Yes
Customers: Large
Car Allowance: Yes
Sales Cycle: Over 6 Months
Travel: Only in Territory
Location: multiple


Actively and consistently support all efforts to simplify and enhance the customer experience

Must have completed all training modules and maintained training standards for a period of 1 fiscal month.

Establishes and maintains a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

Consistently meets or exceeds weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.

Responds to inbound retention calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

Answers questions pertaining to billing inquiries, pricing and packaging of products and services, and service complaints.

Able to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.