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Customer Care Representative in Goose Creek, SC

COMPANY

A&T Healthcare, LLC

Base Salary: At least $10,000
Total Comp: Not Listed
Industry: General
Benefits: Full
Customers: All
Car Allowance: No
Sales Cycle: Long
Travel: No Travel
Location: South Carolina: Goose Creek

JOB DESCRIPTION

looking for another awesome individual to join our Customer Care team. This position demands versatility, as we are a fast-paced environment. We are searching for people who are not just going to get the job 'done' but also go beyond the call of duty. There are often opportunities for promotion and for that reason, we look for people who show a special quality to potentially take our department and company to the next level.

This is a permanent, full-time position, but comes with a probation period of 3 months. If you prove to be a good fit quickly, the probation period may be as short as 1 month.

Day-to-Day Tasks Of The Position Include:
Accurately, quickly, and efficiently handle customer contacts via phone and email (for stuff like billing, technical troubleshooting, content questions, etc.)
Translate technological jargon in a way that users like your parents or grandparents could easily understand.
Take key user feedback, and quickly and concisely pass it to the appropriate department (so we can keep improving the user experience).

Desired Skills and Experience:
A college degree or some college experience
Communicate pleasantly and effectively over the phone and via email
Work both independently and with others at a high level
Display dedication to the company and your team
Are flexible and available to work shifts outside of normal business hours
Insist on staying current with all things tech
Have writing experience, with an emphasis on speed, clarity, and attention to detail

We Provide:
Competitive Compensation
Medical, Dental, and Vision Benefits
Casual Dress Code
Free Catered Lunch
Fully Stocked Fridge and Snacks
Ping Pong, Foosball, and Pool
Mental and Spiritual Fulfillment
40 hours per week (May include weekend hours)