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Senior Living Sales Counselor - La Costa Glen in Carlsbad, CA


La Costa Glen Carlsbad CCRC LLC

Base Salary: Yes (amount not posted)
Total Comp: Not Listed
Industry: General
Benefits: Yes
Customers: All
Car Allowance: No
Sales Cycle: Short
Travel: No Travel
Location: California: Carlsbad


La Costa Glen is currently hiring for a full time Senior Living Sales (Residency) Counselor. The Residency Counselor is responsible for representing the community throughout the sales and decision-making process for prospective residents. This begins with the prospective resident's first inquiry to the community at which time the Sales Counselor provides such service that all information pertaining to the regulations, procedures and policies related to residing at the community are appropriately explained and coordinated with administration.

Job Duties:

  1. Manages the sales process from first inquiry to receipt of deposit to move-in relation to the representation, negotiation and promotion of the community to that individual.
  2. Initiates ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate to facilitate the selling process.
  3. Counsels and advises prospective residents, family members and key influencers (physician, attorney, trust officer, as appropriate) with regards to levels of care, community services and features and the variety of available residential options.
  4. Documents all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision, and accuracy in the Leads Management System.
  5. Displays a thorough and complete knowledge and understanding of all marketing contracts and documents, as well as community amenities and services, so as to communicate effectively with prospective residents.
  6. Coordinates and participates in marketing events throughout the year.
  7. Coordinates communication with all necessary parties to facilitate a timely and appropriate sale and move-in process with the Move-In Coordinator and/or Marketing Coordinator.
  8. Actively contributes and provides input in the development and research of the community's marketing strategies and plans.
  9. Handles all inquiries in a professional and timely manner.
  10. Achieves sales goals as outlined by Marketing Director.
  11. Meets customer contact goals as outlined by Marketing Director. (i.e. setting appointments, appointments kept, outgoing phone calls)
  12. Performs additional work duties and responsibilities as assigned.


  1. 5+ years experience in comparable sales is preferred; education or experience in sales, public relations or sales psychology is desirable.
  2. Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups.
  3. Strong interpersonal skills are essential.
  4. Must have the ability to work independently with self-discipline and self-motivation.
  5. Proficiency with computer software including Word, Excel, Outlook and lead-tracking software.
  6. Must have excellent customer service skills.

About La Costa Glen

La Costa Glen is a resort-style retirement community located in beautiful North San Diego County, only two and a half miles from the Pacific. The community is contained securely on 50 acres within a park-like preserve, surrounded by permanent open space. La Costa Glen is a Continuing Care Retirement Community (CCRC) offering a variety of villas and apartment homes to over 900 residents. Full services are provided, including restaurant style dining, housekeeping and laundry, maintenance services, transportation, fitness classes, wellness programs, and numerous activities.

We appreciate your interest in employment opportunities at our community. We are committed to hiring high quality, professional and caring individuals. We value and recognize the importance of supporting, training, and retaining our employees to better serve our residents. We look for employees with a passion for customer service.

Prior to beginning work at our community, applicants must complete and pass a drug screening, physical exam with tuberculosis (TB) skin test, and criminal clearance through FBI and Department of Justice (over 18 only). The background search includes minor misdemeanors and DUIs.

La Costa Glen offers an excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) plan with match.

Apply online at