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Retail Sales Representative in Port Angeles, WA

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COMPANY

Wave Broadband

Base Salary: Yes (amount not posted)
Total Comp: Not Listed
Location:
Industry: Retail Sales
Benefits: Yes
Customers: Medium
Car Allowance: No
Sales Cycle: salesCycle
Travel: No Travel
Washington:, Port Angeles

JOB DESCRIPTION

Oct 13, 2017

The Retail Sales Representative will provide outstanding customer service and support to Wave Broadband customers. 

Wave is a leading provider of video, internet and phone services on the West Coast, serving customers in communities in Washington, Oregon, and California.

At Wave, our most important job is to provide excellent service to our customers. Wave leaders value their employees, knowing that satisfied, competent employees provide the best possible service to our customers. Consequently, Wave provides a comprehensive benefits package to support and reward our employees.

As a Retail Sales Representative, your daily responsibilities will include:

• Sell target products and packages and effectively communicate system prices, channels, services and packages.
• Demonstrate Wave's various products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to all potential customers.
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs.
• Review customer's current level of service and introduce new services as appropriate.
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Wave is positive.
• Seek opportunities with customers to enhance the company's image.
• Provide accurate feedback to customer issues quickly by improving personal technical knowledge of all services and equipment.
• Utilize billing system and other sales and marketing related tools to identify and quickly provide answers to customer inquiries.
• Resolve customer questions and concerns by actively listening, communicating clearly and assuring customer understanding.
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures.
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis.
• Track sales progress and document productivity on sales forms/ reports as provided by the company. Ensure all required paperwork is legible, complete and submitted in a timely manner.

Wave Retail Sales Representatives have the following qualifications:
• High school diploma or equivalent.
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful.
• Friendly, enthusiastic and outgoing demeanor.
• Demonstrates a thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly.
• Demonstrates ability to diagnose and solve problems.
• Exhibits the ability to follow direction and possesses the ability to follow through.
• Displays proven good judgment and proactive decision-making skills.
• Must possess the ability to adapt to change.
• Valid drivers license (driving may be requested to other retail locations in the area or to run errands.)
• Cable Television industry experience preferred.
• Telecommunications experience preferred.
• Phone customer support/service related background in call center environment preferred.
• Bilingual in Spanish and English preferred.

Wave values diversity, open and informal communication, teamwork, and empowering employees to do what is necessary to effectively serve customers. Wave provides many opportunities for individual and organizational learning and engages in continuous improvement activities. Wave prides itself on being a preferred workplace for employees in the cable broadband industry. We strive to create and maintain a workplace where employees are committed, confident and competent thus ensuring success for all who choose it.

Equal Employment Opportunity: Wave is proud of being an equal opportunity employer. The people at Wave are a key ingredient of our success. We enjoy working in an environment where innovation, diversity, trust, openness, and respect triumph. In this light, it is the policy of Wave to provide equal employment opportunity to all qualified individuals without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, disability, or other status protected by applicable law.