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Call Center Sales Agent in Palm Desert, CA


Vistana Signature Experiences

Base Salary: Yes (amount not posted)
Total Comp: Not Listed
Industry: Real Estate
Benefits: No
Customers: Small
Car Allowance: No
Sales Cycle: Short
Travel: No Travel
Location: California: Palm Desert


The Call Center Sales Agent (Owner Marketing) is responsible for contacting assigned Owner Leads and converting those leads into vacation package sales in a high-energy, fast-paced call center environment. Position is responsible for developing relationships with owners that result in new leads generated as Owner Referrals.

Essential Functions:

Effectively manage company assigned leads and customer call backs.
Perform data entry functions to ensure that calls are properly documented and entered into company database systems.
Follow all preview package Details of Participation to ensure qualification of guests and to disclose all package details pertaining to location, accommodations and package inclusions.
Communicate customer concerns to appropriate manager or supervisor.
Represent all Starwood properties with knowledge and brand voice.
Establish rapport with Owners to encourage ongoing relationship and lead harvest opportunities.
Maintain performance within established departmental and individual service levels with high energy, positive attitude, and effective presentation and closing skills.

This position operates Part-Time during shifts scheduled Monday through Friday, 3:45 PM to 8:00 PM.

Minimum of one (1) year previous tele-sales experience.
Personable with strong verbal and written communication skills.
Ability to negotiate and resolve Guest objections.
PC proficiency for application and resource use.
Physical Requirements: Ability to maintain consistent visual use of computer programs and web-based tools.
Lead management and analysis of paperwork requires visual observation.
Verbal communication necessary for performance of essential job functions.
Ability to lift and carry small packages of up to 30 pounds.