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B2B Sales Support Associate in New York, NY

This job is no longer available from FreshDirect
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COMPANY

FreshDirect

Base Salary: At least $60,000
Total Comp: $60,000 to $80,000
Location:
Industry: Food and Beverage
Benefits: Yes
Customers: Large
Car Allowance: No
Sales Cycle: salesCycle
Travel: Only in Territory
New York:, New York

JOB DESCRIPTION

Dec 14, 2017
Brief Description
Heres what were looking for in a B2B Sales Support Associate - Someone who will be responsible for direct selling and concierge interactions with current active and inactive B2B customers via phone and email. This position will support FreshDirect "At The Office", which is a high focus priority within the FreshDirect umbrella.

Description
A Little Bit About Fresh Direct:
FreshDirect launched in New York City in 2002, and has become an industry leader in food, tech, and eCommerce innovation. From New York to Philly, our commitment to sourcing the best in fresh and grocery through our direct relationships with farmers, suppliers, artisans, and vendors all over the world has always set us apart. With an in-house team of chefs, bakers, and experts, we live and breathe food, creating and producing a variety of freshly made meals, kits, and baked goods you cant find anywhere else.

Our FreshDirect At the Office team specializes in delivering a high-quality assortment to corporate offices and schools. And in 2015, FreshDirect expanded its portfolio with the launch of FoodKick, a mobile-first food business that supplies the instant-gratification urban crowd with the freshest, tastiest finds in food, alcohol, and home essentialsall delivered in an hour.

Heres what were looking for in a B2B Sales Support Associate - Someone who will be responsible for direct selling and concierge interactions with current active and inactive B2B customers via phone and email. This position will support FreshDirect "At The Office", which is a high focus priority within the FreshDirect umbrella.

You relish the idea of:

Engaging in high volume inbound and outbound calls, using optimal communication methods and talk points to always meet and exceed customer and personal objectives
Making calls to current customers under various programs to increase order frequency and order size
Introducing and driving usage of new programs and tools
Providing support for Corporate Account Manager as needed
Being the voice of the customer to internal partners by escalating recurring and high impact issues or opportunities for improvement

Handling Customer Service escalations; distribute and/or handle all inbound escalations from our external customer service provider regarding issues with orders
Following-up with the Sales and Operations Center; find resolutions and provide closure of all in-day customer issues along with follow-up to ensure satisfaction of prior day issues
Heres what you need:

Bachelors Degree in related discipline and/or demonstrated capability to perform job responsibilities through previous experience
Minimum of three (3) years of Corporate Sales or Account Management experience required
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word required
Salesforce.com or like CRM program a plus
Food / Office Product sales experience is ideal
You stand out in the crowd:

Proven ability to make outbound customer service sales calls and emails that maximize satisfaction, retention and revenue
Exceptional verbal and written communication and customer care skills required
Outstanding planning, organizational, time management, follow-up and closing skills
Ability to think proactively and work in an open, team environment
Ability to autonomously create and track progress in an ambiguous fast paced environment

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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization changes.
As EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERS, Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender (except where gender is a bonafide occupational qualification), disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.