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Customer Retention & Inside Sales Rep-Austin in Austin, TX

This job is no longer available from Time Warner Cable
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Time Warner Cable

Base Salary: At least $40,000
Total Comp: $40,000 to $60,000
Industry: Communications
Benefits: Yes
Customers: All
Car Allowance: No
Sales Cycle: salesCycle
Travel: No Travel
Texas:, Austin


Oct 12, 2016

WANT THE MOST OUT OF YOUR NEXT PAYCHECK? Time Warner Cable is looking for sales professionals who want to join our growing Customer Retention & Sales team and we just raised our starting rates to put more money in your pocket!

Time Warner Cable currently seeks Customer Retention & Inside Sales Reps for our growing Sales Department in Austin, Texas

ARE YOU A PEOPLE PERSON? If you have a knack for getting the most out of every customer conversation, we have the job for you in 2016!

Enhance our customer experience! Be an expert educator to customers! Guide them to a confident choice in their telecommunications services! No cold calling involved.

What will I be doing?
Use your exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services. Investigate problems, track reasons for disconnect requests, and take ownership of customers concerns to assist them in making the decision to stay. Confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services.

Your passion for the customer will ensure long-term customer satisfaction and in turn, reward you with a rich compensation package, as well as flexible & generous benefits that include discounted pricing on your own TWC products & services!

You are a match if you possess the following:
Customer-centric mentality and passion for the customer
Effective listening skills with high level of empathy to solve problems
Ability to probe and correctly identify customer needs/concerns.
Proven ability in objection handling techniques and ability to deal with rejection
Ideal candidates will have at least 1 year of sales-driven service and/or retention experience.

If you have the drive, we want to learn more about you!

Whats in it for you?
Weekly contests and incentives! Fun, team-oriented culture!
Competitive hourly rates. Annual potential of $60K+!
Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!

To learn more about what its like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:
[please apply online]

Time Warner Cable requires applicant to complete an assessment as part of the application process. Only applicants with assessments completed within 48 hours will be reviewed by recruiter.
Call Center Hours: 8:00am - 8:00pm Monday-Saturday and 9am-6pm on Sunday (Position shift hours will vary within the hours of the call center)

Apply online at [please apply online] or visit and reference #175861 or copy and paste this link to apply [please apply online]
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status