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Inside Sales-Movers in Palm Desert, CA

This job is no longer available from Time Warner Cable
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Time Warner Cable

Base Salary: At least $40,000
Total Comp: $40,000 to $60,000
Industry: Communications
Benefits: Yes
Customers: Large
Car Allowance: No
Sales Cycle: salesCycle
Travel: No Travel
California:, Palm Desert


Oct 12, 2016
The Inbound Sales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for residential cable, internet, home phone, and home management services. This professional is responsible for learning a customers household needs and making recommendations while maximizing revenue for Time Warner Cable.

- Ideal candidate: One year sales experience, preferably in a sales environment that required meeting sales goals.

- The call center is open 7 days of the week (Monday-Saturday: 6:00AM - 8:15PM and Sunday: 8:00AM - 5:00PM) The candidate must be available to work a flexible schedule.

- The training schedule is Monday-Friday, 8:00AM-5:00PM for the first 4 weeks. On the 5th week, schedule is subject to change.

- During training the new hire is not allowed to miss ANY training time such as leave early, come-in late or miss a day.

- Base Pay + Bonus Incentives + Commission + Benefits ($11.10/hr. plus Commission)

This position is required to sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current customers by telephone.
Sells TWC products and services to achieve monthly revenue and sales quotas in Video, Data, Phone and Intelligent Home through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customers initial reason for calling, such as billing calls, service calls and complaint calls.
Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitors offerings.
Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations.
Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.

Job Requirements:

Must have ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales.
Must demonstrate commitment to provide the highest quality of service to the customer.
Must be competitive and be drive by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.
Must organize work and time to ensure delivery of results and display a strong work ethic.
Maintain high performance levels in very difficult, changing, uncertain and/or other stressful situations.
Must have ability to multi-task and prioritize in a fast-paced environment; listen to individuals on the telephone while at the same