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Supervisor, Inbound Sales in Albany, NY

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Time Warner Cable

Base Salary: Yes (amount not posted)
Total Comp: Not Listed
Industry: Internet
Benefits: Yes
Customers: All
Car Allowance: No
Sales Cycle: salesCycle
Travel: No Travel
New York:, Albany


Oct 12, 2016
Time Warner Cable Sales Supervisor for our Inbound Call Center

Time Warner Cables Inbound Sales team continues to grow! Were seeking experienced People Leaders to help drive us to success! Begin a rewarding career on our Leadership team today!

Position Summary:

The purpose of this position is to provide leadership to the Inbound Sales team in a manner consistent with Time Warner Cable policies and procedures, quality standards and customer needs.

Essential Job Functions:

Motivate and supervise Inbound Sales team of approximately 10-16 agents.
Exceed sales performance goals, team productivity adherence percentages, work order integrity error rates, and minimum required monitoring scores.
Report generation and analysis.
Become an expert and educate team members on company products and promotions as well as competitive products and promotions.
Monitor agents using p recorded call monitoring system and side by side live monitoring to ensure agents are maintaining quality calls that provide a good customer experience, sales approach, and problem resolution proficiency.
Coach agents by providing feedback from monitoring and data analysis using transformational coaching skills.
Ensure representatives are accountable to Time Warner Cable methods, procedures, and policies.
Hold weekly team meetings to encourage team participation and foster productive learning environments.
Assist with recruiting, selection, training, development, and appraisal of inbound sales professionals.
Continually work with management to improve processes, procedures, and work environment.

Desired Skills and Experience
Bachelor's degree (B. A.) from four-year college or university or equivalent combination of education and experience.
High school diploma or general education degree (GED), required.

Minimum of 2 years sales leadership experience required.
Experience in a high-volume call center and/or inbound sales environment a plus.

Apply [please apply [please apply online]