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Inbound Sales Representative in Columbus, OH

This job is no longer available from Time Warner Cable
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COMPANY

Time Warner Cable

Base Salary: Yes (amount not posted)
Total Comp: $40,000 to $60,000
Location:
Industry: Communications
Benefits: Yes
Customers: Large
Car Allowance: No
Sales Cycle: salesCycle
Travel: No Travel
Ohio:, Columbus

JOB DESCRIPTION

Oct 12, 2016
Inbound Sales Hiring Event

Wednesday, April 13, 2016
3:00 pm to 6:00 pm
1015 Olentangy River Road
Columbus, OH 43212

All applicants must apply online and complete assessment prior to attending this event.
Please bring a copy of your updated resume and remember to dress professionally.



Time Warner Cable is currently seeking Inbound Sales Representatives for our Sales Department. You will promote residential products and services offered by Time Warner Cable to both existing and potential subscribers by phone. These products and services include, but are not limited to; Digital Video, High Speed Internet and Digital Phone.

This position allows unlimited earning potential based on performance. The more you sell the more you make! In addition to the earning potential, we are proud to offer a robust benefits package including:

Base Salary plus aggressive commission structure.
Uncapped Commissions.
Average 1st year income $40k-$45k!
Top performers earning over $65k.
Paid training.
Discounted services for employees who reside in a Time Warner Cable service area.
Matched 401(k) and pension plan.
Medical, Dental, Vision and Prescription Drug plans.
Tuition Reimbursement for select majors.
Paid vacation after 6 months!

Please note:
Time Warner Cable requires applicants to complete an assessment as part of the application process. Only applications with assessments completed within 48 hours will be reviewed by recruiter.


Position Summary:
The Inbound Sales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for residential cable, internet, home phone, and home management services. This professional is responsible for learning a customers household needs and making recommendations while maximizing revenue for Time Warner Cable.

This position is required to sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current customers by telephone.


Essential Job Functions:
Sells TWC products and services to achieve monthly revenue and sales quotas in Video, Data, Phone and Intelligent Home through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customers initial reason for calling, such as billing calls, service calls and complaint calls.
Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitors offerings.
Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations.
Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.


Job Requirements:
Must have ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales.
Must demonstrate commitment to provide the highest quality of service to the customer.
Must be competitive and be drive by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.
Must organize work and time to ensure delivery of results and display a strong work ethic.
Maintain high performance levels in very difficult, changing, uncertain and/or other stressful situations.
Must have ability to multi-task and prioritize in a fast-paced environment; listen to individuals on the telephone while at the same time navigating screens and entering information they provide.
Must follow through on commitments and maintain the confidentiality of customer and business data.
Must provide a unique positive customer experience for each TWC customer by adapting own interpersonal and sales approach to customers own interpersonal style and situation.
Must have ability to remain engaged with customers until problem or complaint is handed off or escalated.
Must be able to speak in a logical, organized and confident manner, get ones point across clearly when speaking to others, and actively listen to others. Quickly read and comprehend written materials.
Have ability to remain calm and reasonable during tense or stressful situations, escalate complaints with customers in a positive constructive manner and freely share information with others.
Must identify problems and root causes within calls and effectively analyze information to generate alternatives even when data is limited or solutions produce unpleasant consequences.
Must constantly pursue self-development, seek feedback from others and be receptive to coaching and constructive feedback.
Must quickly learn and apply knowledge learned through formal training and on-the-job experiences to perform the job.
Must have the ability to quickly navigate between multiple screens, databases, and complex data entry systems.
Must be proficient at typing and entering data into applications using a keyboard.
Must be familiar with basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook).
Must be available to work assigned shift as within guidelines; this may include weekends, evenings or both. Hours of operations are 8am-11pm Monday-Saturday, and 10am-9pm Sunday.


Education:
High school diploma or general education degree (GED) required.
Some college or college degree preferred


Experience:
Minimum of 6 months experience working with customers required, 1 year preferred.
At least 6 months of employment working in a call center preferred.
At least 6 months of employment in commission-based sales preferred.
At least 6 months of employment using a computerized system as a central part of the job preferred.


Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status